IT Service Analyst in Print Media - Contract - W2 Only - St. Louis MO

IT Service Analyst in Print Media

This posting is for a W-2 employee only. Staffing company candidates and independent contractors will not be considered. All work under the opportunity will be performed in the United States.

ONSITE POSITION at St. Louis, MO location ONLY. Monday-Friday, 40 hours. Core hours 8 am-5 pm CST.

OT is possible and may arise off-hours and on weekends. It is not mandatory and can often be done remotely.

Contributes to the IT Support job family in a support capacity. Supports the management of effective relationships with business units, divisions, groups of users and/or vendors. Makes copies, maintains files, and completes routine reporting. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in IT Services.

Responsibilities:

Monitor and provide support to systems, print servers, applications, and devices administered by the client

Assist in troubleshooting to resolve incident tickets, media requests, etc. for internal and external customers

Collaborate with cross-functional teams including senior leadership to enhance overall customer experience

Ensure incidents and requests are handled according to agreed procedures and SLAs

Prepare services and documents regarding performance for operational effectiveness and improvements

Develop proactive ways to avoid potential problems and automate maintenance tasks

Provide backup support to other associates during peak work volumes to ensure timely delivery of reports, media or copy/print jobs

Share knowledge/ free flow ideas and provide policy input with teammates

Work with vendors to oversee maintenance and repair efforts to the Fleet, Print & Media Center equipment

Additional duties as assigned

Required Skills:

Bachelors degree or 4 or more years of relevant work experience - PREFERRED

Experience working with media/print environment Superior Customer Focus and dedication to meeting the expectations and requirements of customers, acting with a sense of urgency

Demonstrated verbal and written communication skills

Solid analytical skills and inductive problem-solving abilities

Programming and scripting ability preferred

Organized and able to multi-task Basic understanding of ticketing systems and workflow Basic experience in multi-platform distributed environment preferable

Possess insatiable appetite for learning; continuously pursuing new skills that add value to the team’s knowledge base

Close attention to detail as well as ability to follow step by step quality analysis procedures

Ability to work in a close team environment

Willingness to work a flexible schedule onsite and virtual environments to accommodate business requirements

For more information please contact Tom Mazzulla at  (url removed)

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.