Business Intelligence (BI) Developer

At-a-Glance:

Are you ready to build your career by joining a global financial company?  If so, our client is hiring a Business Intelligence (BI) Developer.

Position Type:

Contact

Hybrid

Required:

3-5 years’ experience.

Experienced in all common contact center processes, KPIs and metrics and be familiar with telephony systems.

Working knowledge of BI/Analytics tools (PowerBI/Tableau) for creation of dashboards, reports, etc in order to be able to clearly socialize analysis.

Workforce management experience a plus.

Responsibilities:

Work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller.

If not, need to be able to identify improvement opportunities, bottle necks, etc to guide the Genesys IVR dev teams on what enhancements are needed.

Get in Touch:

If you think you'd be a good match, submit your resume and reach out to Trusha at (phone number removed) to learn more.