Executive Technical Support Analyst/Engineer

Software Guidance & Assistance, Inc. (SGA) is searching for a Executive Technical Support Analyst/Engineer for a contract assignment with one of our premier financial services clients in New York, NY.

General Team Description:

The Executive Service Team is dedicated to delivering the highest level of technology support to the Firm's most senior managers. Our global team works closely together to optimize the firms technology for each senior manager and provides 24/7 support.

The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability. Your keen problem-solving abilities will guide you in resolving issues in a timely manner. You will be a steward for the firm's senior managers, ensuring that you enable them to fulfill their roles through technology.

Primary Responsibilities:

Represent the whole of Technology to the firm's most senior managers (VIPs)

Maintain a continuous focus on technology and information security

Provide advice and suggestions for VIPs' professional and personal technologies

Streamline support models and improve processes based on user feedback and continuous improvement methodologies

Identify areas where technology can enable and enhance the lives of senior management

Advanced screening of new technologies, including pre-pilot, pilot, and UAT

Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis

Create and/or and maintain tools and processes for the Executive Service Team

Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.

Maturity to be able to execute job functions with minimal guidance.

Effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.

Provide a single point of contact for all IT related issues to senior management (VIPs)

Troubleshoot desktop technologies and mobile devices (both personal and firm issued)

Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)

Field non-standard technology request

Home support visits as needed

Board support of quarterly meetings for Executives and Directors

Liaise with global IT service teams in support of senior managers

Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service

We're looking for people who are curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.

Required Skills:

Bachelor's degree and/or 3-5 years of experience in the technology service space

Must possess excellent verbal and written communication skills

Experience in fast pace/financial services environment preferred

Experience supporting Microsoft Office Suite including Outlook, Blackberry Work and iOS devices

To be best prepared for this role, you should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help.

Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others.

Windows Desktop (Windows 10)

Active Directory skills

PowerShell Scripting skills

Wireshark

Splunk

Extrahop

Sysinternal tools

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at (url removed).

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.