Company:
Ampcus Incorporated
Location: Warrensville Heights
Closing Date: 22/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title: Network Operations Centre (NOC) Lead
Onsite - Columbus, OH
What are the top 3 skills required for this role?
• Proven experience in NOC, with a broad understanding of network operations and IT infrastructure with proficiency in Azure cloud
• ITSM/ITIL Service Management Domain Skills
• Leadership experience supervising direct reports required
Job Description/ Responsibilities
• Team Leadership:
o Lead, mentor, and motivate a team of NOC engineers and analysts.
o Foster a collaborative and positive work environment that encourages innovation and continuous improvement.
o Conduct regular performance reviews and provide coaching and feedback to team members.
• Operational Oversight:
o Oversee the 24/7 operation of the NOC, ensuring the timely and effective resolution of incidents
o Collaborate with other IT teams to ensure seamless communication and coordination in incident response.
• Process Improvement:
o Continuously evaluate and enhance NOC processes and procedures for incident detection, resolution, and escalation.
o Implement best practices and industry standards to improve the efficiency and effectiveness of NOC operations.
• Incident Management:
o Manage the end-to-end incident management process, from initial detection through resolution and post-incident analysis.
o Coordinate with other IT teams and external vendors to ensure timely incident resolution.
• Resource Management:
o Allocate resources effectively based on workload and priority.
o Identify training needs and provide professional development opportunities for team members.
• Documentation:
o Ensure accurate and up-to-date documentation of procedures, and incident response plans.
o Regularly review and update documentation to reflect changes in the environment.
• Performance Metrics:
o Define and monitor key performance indicators (KPIs) for the NOC, reporting on performance and identifying areas for improvement.
o Develop reports and dashboards to provide insights into network health and performance.
Years of Experience: 14.00 Years of Experience
Onsite - Columbus, OH
What are the top 3 skills required for this role?
• Proven experience in NOC, with a broad understanding of network operations and IT infrastructure with proficiency in Azure cloud
• ITSM/ITIL Service Management Domain Skills
• Leadership experience supervising direct reports required
Job Description/ Responsibilities
• Team Leadership:
o Lead, mentor, and motivate a team of NOC engineers and analysts.
o Foster a collaborative and positive work environment that encourages innovation and continuous improvement.
o Conduct regular performance reviews and provide coaching and feedback to team members.
• Operational Oversight:
o Oversee the 24/7 operation of the NOC, ensuring the timely and effective resolution of incidents
o Collaborate with other IT teams to ensure seamless communication and coordination in incident response.
• Process Improvement:
o Continuously evaluate and enhance NOC processes and procedures for incident detection, resolution, and escalation.
o Implement best practices and industry standards to improve the efficiency and effectiveness of NOC operations.
• Incident Management:
o Manage the end-to-end incident management process, from initial detection through resolution and post-incident analysis.
o Coordinate with other IT teams and external vendors to ensure timely incident resolution.
• Resource Management:
o Allocate resources effectively based on workload and priority.
o Identify training needs and provide professional development opportunities for team members.
• Documentation:
o Ensure accurate and up-to-date documentation of procedures, and incident response plans.
o Regularly review and update documentation to reflect changes in the environment.
• Performance Metrics:
o Define and monitor key performance indicators (KPIs) for the NOC, reporting on performance and identifying areas for improvement.
o Develop reports and dashboards to provide insights into network health and performance.
Years of Experience: 14.00 Years of Experience
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