Company:
Optimize Search Group
Location: Dallas
Closing Date: 22/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Position: IT Field Support Technician II
Duration: Contract to hire
Location: DFW Area
Reports To: IT Field Service Manager
Overview:
The IT Field Support Technician II provides onsite and remote technical assistance, addressing a wide array of hardware, software, and network issues. This role requires strong customer service skills, broad technical expertise, and flexibility to troubleshoot in both office and field environments.
Primary Responsibilities:
Deliver outstanding customer service and technical support both in-field and remotely.
Resolve complex issues involving hardware, software, and networking.
Communicate effectively with clients and provide clear updates on technical resolutions.
Support computer setups, mobile devices, and office software (Microsoft Office 365, SharePoint, OneDrive).
Perform basic network troubleshooting including DHCP, DNS, VPN, VLAN, and IP configurations.
Collaborate with team members to enhance support efficiency.
Maintain service records in a helpdesk system.
Qualifications:
Bachelor's degree or equivalent technical experience.
1-2 years of relevant IT field support experience.
Strong understanding of basic networking principles and hands-on troubleshooting experience.
Skills and Competencies:
Strong customer-focused communication and problem-solving skills.
Proficient in Windows OS, mobile device management, and networking fundamentals.
Ability to troubleshoot technical issues both on-site and remotely.
Physical and Environmental Considerations:
Requires regular field visits to client sites and may involve lifting equipment up to 50 pounds.
Work environment includes both office settings and client locations, with occasional exposure to outdoor conditions.
Position: IT Field Support Technician II
Duration: Contract to hire
Location: DFW Area
Reports To: IT Field Service Manager
Overview:
The IT Field Support Technician II provides onsite and remote technical assistance, addressing a wide array of hardware, software, and network issues. This role requires strong customer service skills, broad technical expertise, and flexibility to troubleshoot in both office and field environments.
Primary Responsibilities:
Deliver outstanding customer service and technical support both in-field and remotely.
Resolve complex issues involving hardware, software, and networking.
Communicate effectively with clients and provide clear updates on technical resolutions.
Support computer setups, mobile devices, and office software (Microsoft Office 365, SharePoint, OneDrive).
Perform basic network troubleshooting including DHCP, DNS, VPN, VLAN, and IP configurations.
Collaborate with team members to enhance support efficiency.
Maintain service records in a helpdesk system.
Qualifications:
Bachelor's degree or equivalent technical experience.
1-2 years of relevant IT field support experience.
Strong understanding of basic networking principles and hands-on troubleshooting experience.
Skills and Competencies:
Strong customer-focused communication and problem-solving skills.
Proficient in Windows OS, mobile device management, and networking fundamentals.
Ability to troubleshoot technical issues both on-site and remotely.
Physical and Environmental Considerations:
Requires regular field visits to client sites and may involve lifting equipment up to 50 pounds.
Work environment includes both office settings and client locations, with occasional exposure to outdoor conditions.
Share this job