Company:
DTI
Location: Fairfax
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
WHO WE ARE:
Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.
WHAT WE DO:
We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.
DTI is responding to an RFP for Information Technology ("IT”) Staff Augmentation and IT Services for Fairfax County, Virginia. 1.2. Fairfax County Government ("FCG”) and Fairfax County Public Schools ("FCPS”).
This is a 5yr contract scheduled to be awarded June of 2025
Are you an Service Desk Analyst 3 for your next long-term contract? If so, we want to speak with you!
Description Minimum/General Experience: Provides Service Desk or Network Operations level I support and advanced troubleshooting and systems configuration. Shall have experience providing level 1 phone support, customer service experience, problem solving experience, and advanced desktop support knowledge and skills. Minimum five years' experience in the field. Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem-solving support to resolve complex issues in Microsoft windows based desktop environment. Strong communication and problem-solving skills required. Performs full lifecycle of Incident management activities in context of a professional service desk. Minimum Education: College degree and HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.
Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.
WHAT WE DO:
We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.
DTI is responding to an RFP for Information Technology ("IT”) Staff Augmentation and IT Services for Fairfax County, Virginia. 1.2. Fairfax County Government ("FCG”) and Fairfax County Public Schools ("FCPS”).
This is a 5yr contract scheduled to be awarded June of 2025
Are you an Service Desk Analyst 3 for your next long-term contract? If so, we want to speak with you!
Description Minimum/General Experience: Provides Service Desk or Network Operations level I support and advanced troubleshooting and systems configuration. Shall have experience providing level 1 phone support, customer service experience, problem solving experience, and advanced desktop support knowledge and skills. Minimum five years' experience in the field. Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem-solving support to resolve complex issues in Microsoft windows based desktop environment. Strong communication and problem-solving skills required. Performs full lifecycle of Incident management activities in context of a professional service desk. Minimum Education: College degree and HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.
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