Company:
SolutionOne Consulting, Inc.
Location: Allen
Closing Date: 04/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
You will be the key contact for clients providing on-site and remote support for system problems and inquiries. You will be front-line technical support for end users; actively listening to client problems and concerns in order to effectively remediate issues. This position requires dedication, persistence, follow-up, effective utilization of provided resources, and unbeatable customer service skills.
This role regularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.
The ideal candidate is proactive, detail-oriented, and committed to implementing best practices in cybersecurity and IT management, contributing to the overall success of our IT operations.
You will be the key contact for clients providing on-site and remote support for system problems and inquiries. You will be front-line technical support for end users; actively listening to client problems and concerns in order to effectively remediate issues. This position requires dedication, persistence, follow-up, effective utilization of provided resources, and unbeatable customer service skills.
This role regularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.
The ideal candidate is proactive, detail-oriented, and committed to implementing best practices in cybersecurity and IT management, contributing to the overall success of our IT operations.
Share this job
Useful Links