Company:
Mindlance
Location: Chicago
Closing Date: 04/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
HYBRID - WILLIS TOWER - 3 days in the office (Tue-Thu) and 2 days remote (Mo and Fr)
Job description
The manager is responsible for developing and implementing the client Cargo's technology
product strategy for our CRM, Salesforce (SFDC). This individual functions as the business
"owner" of the system and is accountable for any work being proposed or performed within
the platform. This role would act as the primary point of contact for the business users, IT
counterparts, Cargo LST and technology vendor staff to ensure all system-related activities are
aligned with strategic direction. Manager is well-educated on system functionality and uses
that knowledge to provide direction internally. Their objectives are to optimize platform
performance potential and realize business goals.
This role directs all activities of cross-functional system users thereby promoting a "working
together" environment and reducing silos (ie matrix organization). The manager partners
closely with IT and vendor counterparts to manage and coordinate all technology deliverables,
including development and maintenance work for SFDC. Individual has a solid command of
SFDC capabilities and the vision for the client's Cargo. Individual leverages a working knowledge
of SFDC and its capabilities to realize synergies among various Cargo SFDC applications,
including but not limited to, Contact Center email mgmt, Claims processing, Field Sales
contact mgmt, and Pardot email program.
Develop and implement strategic direction for SFDC - Lead the planning and
strategy development for technology deliverables to ensure a coordinated approach
that aligns with Cargo's strategic direction. Ensure that strategy and the supporting
tactics enable highly competitive capabilities for the Cargo organization
Manage SFDC functionality - Optimize system performance by identifying and
actioning automation and process opportunities. Manage the intake funnel for user
requests. Assess requests and determine viability and priority. Partner with
stakeholders to guide the development and implementation of the workstream, while
leveraging a strong working knowledge of the system
Communication/Relationships - Function as the primary point of contact,
representing the business, for SFDC Cargo user community, Cargo IT and technology
vendor staff. Provide direction and guidance to direct reports and other internal
stakeholders to ensure alignment with strategy. Communicate strategy and progress
to Cargo leadership, keeping them abreast of new developments and the competitive
landscape. Effectively manage the intake funnel, request prioritization process and
progress of each request
Required
Bachelors Degree or equivalent experience
3-5 years of proven SFDC experience
Experience in leading/managing a broad-based cross-functional team
Proven experience in successfully collaborating with stakeholders on technology
initiatives
Proven experience in developing and implementing strategies for large scale
technology initiatives
Sales experience
A strong, hands-on working knowledge of SFDC functionality and capabilities.
Ability to manage and lead cross-functional teams and effectively guide
stakeholders.
Strategic vision & planning skills. Proven project management, analytical &
presentation skills. Strong communication skills (verbal & written) with leadership,
project management team & stakeholders.
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
MBA preferred
Salesforce certified Advanced Administrator
Experience in functioning as the primary business owner for a technology platform
Working knowledge Cargo industry technology platforms preferred (competitor
platforms)
Being a subject matter expert (SME) in the noted technology platform
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Job description
The manager is responsible for developing and implementing the client Cargo's technology
product strategy for our CRM, Salesforce (SFDC). This individual functions as the business
"owner" of the system and is accountable for any work being proposed or performed within
the platform. This role would act as the primary point of contact for the business users, IT
counterparts, Cargo LST and technology vendor staff to ensure all system-related activities are
aligned with strategic direction. Manager is well-educated on system functionality and uses
that knowledge to provide direction internally. Their objectives are to optimize platform
performance potential and realize business goals.
This role directs all activities of cross-functional system users thereby promoting a "working
together" environment and reducing silos (ie matrix organization). The manager partners
closely with IT and vendor counterparts to manage and coordinate all technology deliverables,
including development and maintenance work for SFDC. Individual has a solid command of
SFDC capabilities and the vision for the client's Cargo. Individual leverages a working knowledge
of SFDC and its capabilities to realize synergies among various Cargo SFDC applications,
including but not limited to, Contact Center email mgmt, Claims processing, Field Sales
contact mgmt, and Pardot email program.
Develop and implement strategic direction for SFDC - Lead the planning and
strategy development for technology deliverables to ensure a coordinated approach
that aligns with Cargo's strategic direction. Ensure that strategy and the supporting
tactics enable highly competitive capabilities for the Cargo organization
Manage SFDC functionality - Optimize system performance by identifying and
actioning automation and process opportunities. Manage the intake funnel for user
requests. Assess requests and determine viability and priority. Partner with
stakeholders to guide the development and implementation of the workstream, while
leveraging a strong working knowledge of the system
Communication/Relationships - Function as the primary point of contact,
representing the business, for SFDC Cargo user community, Cargo IT and technology
vendor staff. Provide direction and guidance to direct reports and other internal
stakeholders to ensure alignment with strategy. Communicate strategy and progress
to Cargo leadership, keeping them abreast of new developments and the competitive
landscape. Effectively manage the intake funnel, request prioritization process and
progress of each request
Required
Bachelors Degree or equivalent experience
3-5 years of proven SFDC experience
Experience in leading/managing a broad-based cross-functional team
Proven experience in successfully collaborating with stakeholders on technology
initiatives
Proven experience in developing and implementing strategies for large scale
technology initiatives
Sales experience
A strong, hands-on working knowledge of SFDC functionality and capabilities.
Ability to manage and lead cross-functional teams and effectively guide
stakeholders.
Strategic vision & planning skills. Proven project management, analytical &
presentation skills. Strong communication skills (verbal & written) with leadership,
project management team & stakeholders.
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
MBA preferred
Salesforce certified Advanced Administrator
Experience in functioning as the primary business owner for a technology platform
Working knowledge Cargo industry technology platforms preferred (competitor
platforms)
Being a subject matter expert (SME) in the noted technology platform
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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