Company:
Ampcus Incorporated
Location: Bloomington
Closing Date: 22/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Technical Customer Support Analyst
Onsite Bloomington MN
Duties:
The mission of the Global Desktop Support (GDS) organization is to provide desktop support to our colleagues throughout the United States across both physical offices and a remote workforce while delivering the best possible experience to our colleagues. We are looking for a Technical Support Associate Analyst to join the Deskside Support Services (DSS) team. You will be responsible for ensuring an outstanding level of customer service and possess advanced technical knowledge. This position will install, configure, troubleshoot, and repair computer workstations while monitoring performance, diagnosing and resolving problems. You will provide accurate, timely and creative solutions to customer's computer and network problems while adhering to standard Technology practices and techniques.
Technical Assistance & Innovation
Provide basic colleague technical support including but not limited to:
Computer hardware diagnostic, troubleshooting, configuration, and refresh.
Software installation and troubleshooting.
Voice and video network diagnostic and repair.
Mobile device configuration, training, and diagnosis.
Recovery testing to confirm availability of systems where outages have occurred.
Manage basic ticket workflows including but not limited to:
Escalating unresolved issues in a timely manner.
Maintaining and tracking inventory of hardware in the appropriate systems.
Documenting and tracking status of colleague inquiries, coordinating appropriate response.
Proactively setting expectations with colleagues.
Following up to ensure colleague satisfaction.
Provide proactive support, maintenance, and innovation including but not limited to:
Implementing approved operating system enhancements.
Recommending system modifications to reduce colleague problems.
Interacting with other support groups to restore service and /or identify and correct colleague computing problems.
Identifying process improvement opportunities and supporting continuous improvement initiatives under direction of your supervisor.
Perform other duties and responsibilities, as assigned.
Skills:
Ideal candidate would have strong communication skills as well as the ability to coordinate troubleshooting between multiple teams.
Empathy and customer service skills.
Education:
Associates degree in computer science or work-related experience.
For more information please contact Tom Mazzulla (url removed)
Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
Onsite Bloomington MN
Duties:
The mission of the Global Desktop Support (GDS) organization is to provide desktop support to our colleagues throughout the United States across both physical offices and a remote workforce while delivering the best possible experience to our colleagues. We are looking for a Technical Support Associate Analyst to join the Deskside Support Services (DSS) team. You will be responsible for ensuring an outstanding level of customer service and possess advanced technical knowledge. This position will install, configure, troubleshoot, and repair computer workstations while monitoring performance, diagnosing and resolving problems. You will provide accurate, timely and creative solutions to customer's computer and network problems while adhering to standard Technology practices and techniques.
Technical Assistance & Innovation
Provide basic colleague technical support including but not limited to:
Computer hardware diagnostic, troubleshooting, configuration, and refresh.
Software installation and troubleshooting.
Voice and video network diagnostic and repair.
Mobile device configuration, training, and diagnosis.
Recovery testing to confirm availability of systems where outages have occurred.
Manage basic ticket workflows including but not limited to:
Escalating unresolved issues in a timely manner.
Maintaining and tracking inventory of hardware in the appropriate systems.
Documenting and tracking status of colleague inquiries, coordinating appropriate response.
Proactively setting expectations with colleagues.
Following up to ensure colleague satisfaction.
Provide proactive support, maintenance, and innovation including but not limited to:
Implementing approved operating system enhancements.
Recommending system modifications to reduce colleague problems.
Interacting with other support groups to restore service and /or identify and correct colleague computing problems.
Identifying process improvement opportunities and supporting continuous improvement initiatives under direction of your supervisor.
Perform other duties and responsibilities, as assigned.
Skills:
Ideal candidate would have strong communication skills as well as the ability to coordinate troubleshooting between multiple teams.
Empathy and customer service skills.
Education:
Associates degree in computer science or work-related experience.
For more information please contact Tom Mazzulla (url removed)
Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
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