Company:
First Watch Restaurants, Inc.
Location: Bradenton
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
The IT Support Desk Technician is part of an IT team and provides tier 1 IT support throughout the organization. The IT Support Desk Technician’s primary role is providing technical support for software, hardware, database and applications, to employees and our restaurants by performing problem diagnosis and triage and providing timely solutions to the end-users remotely. We are looking for a team player who clearly communicates technical solutions in a professional manner; setup and install hardware and software; Active directory user administration, provide desk side assistance to users; documenting all support activities; and performing related work as required. First Watch Restaurants operate a support process 7 days a week with peak days being the weekends.
Responsibilities:
The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities. Reliable and dependable attendance is required.
Works daily in an incident management application/ticketing system to ensure IT tickets are managed and resolved in a manner meeting or exceeding an internal SLA
Provides prompt support to our user community in a professional and polite manner
Manage Solarwinds RMM N-Central Tool
Troubleshoot and resolve PC \ POS hardware, software and telecommunication issues in a timely and effective manner
Office 365 end user support
Third party applications install and support
POS/Aloha support and escalation
Vendor escalations and dispatch
MS Office suite installation and support
Ensure compliance with First Watch IT Policies and Procedures
Perform tasks associated with daily opening checklist procedures as directed by IT Leadership
Qualifications:
Associate’s degree in Information Technology or related field OR 4 years relevant work experience required
Previous experience with an incident ticketing system
Knowledge of MS Office products, Office 365, Azure AD, Windows AD, TCP/IP networks and network equipment
Ability to work evenings and on weekends
Who We Are:
First Watch is an award-winning Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch's chef-driven menu includes elevated executions of classic favorites along with First Watch specialties such as the protein-packed Quinoa Power Bowl®, Farm Stand Breakfast Tacos, Avocado Toast, Chickichanga, Morning Meditation (juiced in-house daily), Spiked Lavender Lemonade and its signature Million Dollar Bacon. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the top 50 most-loved brands in the U.S. In 2023 and 2022, First Watch was named a Top 100 Most Loved Workplace® in Newsweek by the Best Practice Institute. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet, recognized with ADP's coveted Culture at Work Award. First Watch operates more than 535 First Watch restaurants in 29 states. For more information, visit .
First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
The IT Support Desk Technician is part of an IT team and provides tier 1 IT support throughout the organization. The IT Support Desk Technician’s primary role is providing technical support for software, hardware, database and applications, to employees and our restaurants by performing problem diagnosis and triage and providing timely solutions to the end-users remotely. We are looking for a team player who clearly communicates technical solutions in a professional manner; setup and install hardware and software; Active directory user administration, provide desk side assistance to users; documenting all support activities; and performing related work as required. First Watch Restaurants operate a support process 7 days a week with peak days being the weekends.
Responsibilities:
The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities. Reliable and dependable attendance is required.
Works daily in an incident management application/ticketing system to ensure IT tickets are managed and resolved in a manner meeting or exceeding an internal SLA
Provides prompt support to our user community in a professional and polite manner
Manage Solarwinds RMM N-Central Tool
Troubleshoot and resolve PC \ POS hardware, software and telecommunication issues in a timely and effective manner
Office 365 end user support
Third party applications install and support
POS/Aloha support and escalation
Vendor escalations and dispatch
MS Office suite installation and support
Ensure compliance with First Watch IT Policies and Procedures
Perform tasks associated with daily opening checklist procedures as directed by IT Leadership
Qualifications:
Associate’s degree in Information Technology or related field OR 4 years relevant work experience required
Previous experience with an incident ticketing system
Knowledge of MS Office products, Office 365, Azure AD, Windows AD, TCP/IP networks and network equipment
Ability to work evenings and on weekends
Who We Are:
First Watch is an award-winning Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch's chef-driven menu includes elevated executions of classic favorites along with First Watch specialties such as the protein-packed Quinoa Power Bowl®, Farm Stand Breakfast Tacos, Avocado Toast, Chickichanga, Morning Meditation (juiced in-house daily), Spiked Lavender Lemonade and its signature Million Dollar Bacon. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the top 50 most-loved brands in the U.S. In 2023 and 2022, First Watch was named a Top 100 Most Loved Workplace® in Newsweek by the Best Practice Institute. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet, recognized with ADP's coveted Culture at Work Award. First Watch operates more than 535 First Watch restaurants in 29 states. For more information, visit .
First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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