Expired
Company:
Indeavor
Location: Madison
Closing Date: 18/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Employment Category: Part Time
Reports to: Level 1 Service Center Manager
Position Summary
What You’ll Do/Position Summary
The Indeavor Call Support Analyst is our gateway to support Indeavor Call customers. Call Analysts must be empathetic while efficiently entering leaves on the behalf of employees. This role involves answering calls from end users and entering the correct leave with any additional required information.??
This position requires excellent communication and the ability to follow customer-specific instructions for a variety of customers. Analysts must work in accordance with customer contracts and Service Level Agreements (SLAs).??
The Indeavor Call Support Analyst must be curious and empathetic. Most importantly a candidate must have the ability to connect with our customers and communicate effectively both internally and externally.?
Key Responsibilities
Provide exceptional customer service in via phone
Handling Indeavor Call inquiries and providing prompt assistance to customers?
Answer calls and enter the leaves within a timely manner and in accordance to the SLAs?
Thoroughly and clearly document all customer specific information
Other duties as required?
Requirements
Skills, Education and Experience
Bachelor’s Degree
Excellent written and verbal English communicator
A positive, team-oriented attitude with a desire to help
Fast, self-motivated learner
Critical and analytical thinking skills
Flexibility in scheduling including early hours, and the ability to work some weekends and public holidays throughout the year
Microsoft Office Suite
Other Considerations
1st and 2nd shift schedule
Schedule will require some weekends and holidays during the year
Special consideration will be given to candidates with business fluency in other languages, specifically German, Chinese, Portuguese and Spanish
Candidate must be legally able to work in the US without sponsorship
Benefits
Benefits: Health insurance, 401K, open vacation policy, dog friendly environment, exciting and fun work environment
Reports to: Level 1 Service Center Manager
Position Summary
What You’ll Do/Position Summary
The Indeavor Call Support Analyst is our gateway to support Indeavor Call customers. Call Analysts must be empathetic while efficiently entering leaves on the behalf of employees. This role involves answering calls from end users and entering the correct leave with any additional required information.??
This position requires excellent communication and the ability to follow customer-specific instructions for a variety of customers. Analysts must work in accordance with customer contracts and Service Level Agreements (SLAs).??
The Indeavor Call Support Analyst must be curious and empathetic. Most importantly a candidate must have the ability to connect with our customers and communicate effectively both internally and externally.?
Key Responsibilities
Provide exceptional customer service in via phone
Handling Indeavor Call inquiries and providing prompt assistance to customers?
Answer calls and enter the leaves within a timely manner and in accordance to the SLAs?
Thoroughly and clearly document all customer specific information
Other duties as required?
Requirements
Skills, Education and Experience
Bachelor’s Degree
Excellent written and verbal English communicator
A positive, team-oriented attitude with a desire to help
Fast, self-motivated learner
Critical and analytical thinking skills
Flexibility in scheduling including early hours, and the ability to work some weekends and public holidays throughout the year
Microsoft Office Suite
Other Considerations
1st and 2nd shift schedule
Schedule will require some weekends and holidays during the year
Special consideration will be given to candidates with business fluency in other languages, specifically German, Chinese, Portuguese and Spanish
Candidate must be legally able to work in the US without sponsorship
Benefits
Benefits: Health insurance, 401K, open vacation policy, dog friendly environment, exciting and fun work environment
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