Company:
Meriton, LLC.
Location: Bellevue
Closing Date: 04/12/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
Job Title: IT Specialist II
Location: Seattle, WA
FLSA Status: Exempt
Reports to: IT Service Desk Senior Manager
Overview
The IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists team members by taking service requests on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. The IT Specialist II assists in the development of strategies and plans to create technology solutions that are in alignment with business operations. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.
Responsibilities:
Overview
The IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists team members by taking service requests on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. The IT Specialist II assists in the development of strategies and plans to create technology solutions that are in alignment with business operations. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.
Responsibilities
New user equipment and account setup, including deployment and license management
Train end users in the use of equipment and software
Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.
Provide both in-person support and support for remote workers
Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed
Configure and support iPhone and iPad devices
Assist staff by providing audio/video conference support for presentations and meetings
Provide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologies
Interact with vendors to facilitate repairs of hardware, i.e., printers and laptops
Manage inventory of hardware and software assets
Support development and implementation of new computer projects and new hardware installations as well as software rollouts
Perform system administration for various enterprise tools and platforms
Perform hardware and software system configuration, maintenance, and upgrades
Manage projects of moderate scope, such as: design and implementation, system migrations, and MDM deployments
Evaluate products and IT processes and then recommend changes
Document IT processes, workflows, and produce system documentation as needed
Occasional travel to branch office locations may be required
Qualifications:
Education/Experience
Minimum 2 years of experience in an IT services support role
Associates degree preferred
Microsoft (MCP) Certification and/or ITIL (fundamentals level) preferred
Familiarity with PowerShell required
Office 365 administration preferred
Azure and Windows Server experience preferred
MSP experience preferred
Knowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies
Knowledge of MS Active Directory infrastructure
Familiarity with IP Telephony and cell phone technology
iOS experience preferred
Excellent analytic and problem-solving skills
Capable of working independently with minimal supervision
Language Skills
Read and comprehend simple instructions, short correspondence, and memos. Write correspondence. Present information effectively in one-on-one and small group situations to customers, clients, and other organization employees.
Operating Skills
Discern between and prioritize tasks to determine the best way to accomplish goals. Organize tasks to get results in a timely manner and often against strict deadlines. Sort out processes and simplify them to maximize workflow.
Behavior Skills
Manage people and situations when conflicts arise. Seize opportunities with the drive to complete goals.
Reasoning Ability
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Handle problems involving several concrete variables in standardized situations. Possess the mental stamina for problem solving and prioritizing multiple tasks.
Personal and Interpersonal Skills
Establish and grow relationships with customers through effective verbal and written communication. Have a strong dedication to the needs of the customers, manufacturers, and peers. Have patience and listen actively to all business partners. Solve problems and skillfully negotiates with a minimum of noise, while managing stress. Demonstrate integrity and trust through appropriate directness and truthfulness. Understand personal strengths and weaknesses, seeks feedback, and improves upon shortcomings.
Other Skills/Abilities
Environmental Requirements
Will be required to work in an office environment and occasionally in the field.
Physical Demands
While performing the duties of this job, hands are regularly needed to operate computer keyboard, telephone, and other general equipment. Frequent standing, walking, and sitting is necessary. Occasional climbing, balancing, stooping, kneeling, crouching, or crawling is also necessary. Must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Meriton is an Equal Opportunity Employer
Job Title: IT Specialist II
Location: Seattle, WA
FLSA Status: Exempt
Reports to: IT Service Desk Senior Manager
Overview
The IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists team members by taking service requests on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. The IT Specialist II assists in the development of strategies and plans to create technology solutions that are in alignment with business operations. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.
Responsibilities:
Overview
The IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists team members by taking service requests on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. The IT Specialist II assists in the development of strategies and plans to create technology solutions that are in alignment with business operations. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.
Responsibilities
New user equipment and account setup, including deployment and license management
Train end users in the use of equipment and software
Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.
Provide both in-person support and support for remote workers
Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed
Configure and support iPhone and iPad devices
Assist staff by providing audio/video conference support for presentations and meetings
Provide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologies
Interact with vendors to facilitate repairs of hardware, i.e., printers and laptops
Manage inventory of hardware and software assets
Support development and implementation of new computer projects and new hardware installations as well as software rollouts
Perform system administration for various enterprise tools and platforms
Perform hardware and software system configuration, maintenance, and upgrades
Manage projects of moderate scope, such as: design and implementation, system migrations, and MDM deployments
Evaluate products and IT processes and then recommend changes
Document IT processes, workflows, and produce system documentation as needed
Occasional travel to branch office locations may be required
Qualifications:
Education/Experience
Minimum 2 years of experience in an IT services support role
Associates degree preferred
Microsoft (MCP) Certification and/or ITIL (fundamentals level) preferred
Familiarity with PowerShell required
Office 365 administration preferred
Azure and Windows Server experience preferred
MSP experience preferred
Knowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies
Knowledge of MS Active Directory infrastructure
Familiarity with IP Telephony and cell phone technology
iOS experience preferred
Excellent analytic and problem-solving skills
Capable of working independently with minimal supervision
Language Skills
Read and comprehend simple instructions, short correspondence, and memos. Write correspondence. Present information effectively in one-on-one and small group situations to customers, clients, and other organization employees.
Operating Skills
Discern between and prioritize tasks to determine the best way to accomplish goals. Organize tasks to get results in a timely manner and often against strict deadlines. Sort out processes and simplify them to maximize workflow.
Behavior Skills
Manage people and situations when conflicts arise. Seize opportunities with the drive to complete goals.
Reasoning Ability
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Handle problems involving several concrete variables in standardized situations. Possess the mental stamina for problem solving and prioritizing multiple tasks.
Personal and Interpersonal Skills
Establish and grow relationships with customers through effective verbal and written communication. Have a strong dedication to the needs of the customers, manufacturers, and peers. Have patience and listen actively to all business partners. Solve problems and skillfully negotiates with a minimum of noise, while managing stress. Demonstrate integrity and trust through appropriate directness and truthfulness. Understand personal strengths and weaknesses, seeks feedback, and improves upon shortcomings.
Other Skills/Abilities
Environmental Requirements
Will be required to work in an office environment and occasionally in the field.
Physical Demands
While performing the duties of this job, hands are regularly needed to operate computer keyboard, telephone, and other general equipment. Frequent standing, walking, and sitting is necessary. Occasional climbing, balancing, stooping, kneeling, crouching, or crawling is also necessary. Must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Meriton is an Equal Opportunity Employer
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