Applications Support Engineer-Chicago, IL OR Remote

Position: Applications Support Engineer

Location: Chicago, IL

Duration: 12 Months

Rate: DOE

 

US Citizens and Green cards are Preferred. No 3rd party C2C acceptable.

 

Here is what we are looking for in an ideal candidate.

 

Role and Responsibility

Operational, Integration, Build and Manage Support

Create and maintain documentation, including solution requirements specifications, application configuration and operational runbooks

Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering

Support build, manage, automate and administer applications, tools and services

Gather and analyze business requirements from stakeholders

Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps

Monitor project progress and provide regular status updates to stakeholders

Participate in testing and quality assurance activities to ensure that solutions meet business requirements

Customer support and ticket tracking/resolution

Participate customer facing support

Create, update and complete support tickets and Jira's

 

Applications supported (23): 6 of which are considered Critical Firm applications. The highlighted applications are the primary focus for this role.

Accuroute – critical

Copitrak – critical

NQ Zebraworks - critical

EMS - critical

Novisurvey - critical

Research Monitor – critical

Building Management Systems (Client)

Lutron (lighting)

Centerstone

Courtroom Insight

Deem/ETTA

Drafting Assistant

Faceset

Key System

Key System

My Quickcharge

Client Sendsuite Enterprise

Otrak

Seamless/Grubhub

Social Tables

Vable

Visual Lease

Westlaw

Bloomberg terminal