Company:
Leadstack Inc
Location: Palo Alto
Closing Date: 29/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Palo Alto, CA 94304 (Onsite)
DURATION : 3+ Months
Job Id: (phone number removed)
Pay range: $27- $31/hour on W2
Job Description:
Responsibilities:
Provides in person support at the Tech Bar and will be the face of IT Service Desk for the Palo Alto HQ offices.
Manages the onboarding of all New Hires, laptops and shipments/coordination, and is the host of IT Orientation.
Supports Tier 1 and 2 service requests and incident
Provide Service Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
Serves as the single point of contact to end users for information technology-related issues, problems and requests
Assist the Technical Program teams with reporting, analysis, or training and testing tasks
Contribute current technical information and best practices to the knowledge base
Qualifications:
Previous experience in a Service Desk environment supporting computer software and hardware.
Proficient in Google Workspace/MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows and Mac OS
Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
Excellent customer service skills and strong telephone skills
Strong written and verbal skills as well as problem solving skills
Preferred Qualifications:
Undergrad Degree preferred but not required.
know more about current opportunities at LeadStack , please visit us on (url removed)
Should you have any questions, feel free to call me on (phone number removed) or send an email on (url removed)
LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Palo Alto, CA 94304 (Onsite)
DURATION : 3+ Months
Job Id: (phone number removed)
Pay range: $27- $31/hour on W2
Job Description:
Responsibilities:
Provides in person support at the Tech Bar and will be the face of IT Service Desk for the Palo Alto HQ offices.
Manages the onboarding of all New Hires, laptops and shipments/coordination, and is the host of IT Orientation.
Supports Tier 1 and 2 service requests and incident
Provide Service Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
Serves as the single point of contact to end users for information technology-related issues, problems and requests
Assist the Technical Program teams with reporting, analysis, or training and testing tasks
Contribute current technical information and best practices to the knowledge base
Qualifications:
Previous experience in a Service Desk environment supporting computer software and hardware.
Proficient in Google Workspace/MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows and Mac OS
Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
Excellent customer service skills and strong telephone skills
Strong written and verbal skills as well as problem solving skills
Preferred Qualifications:
Undergrad Degree preferred but not required.
know more about current opportunities at LeadStack , please visit us on (url removed)
Should you have any questions, feel free to call me on (phone number removed) or send an email on (url removed)
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