Company:
ServiceNow
Location: San Diego
Closing Date: 21/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
Please Note: This position will include supporting our US Federal customers.
“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
The Team
As a key member of the Systems Administration team within Operations Engineering, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. This is an opportunity to be at the core of running a Cloud SaaS platform that scales to millions of users! The Cloud Operations team is responsible for ensuring the availability and efficiency of the server infrastructure that runs our SaaS platform while consuming and deploying products that have been newly developed by engineering teams. You will be working closely with engineers and developers across the company.
What you get to do in this role:
Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
Troubleshoot database backup and restore failures as well as perform database migrations.
Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.
Please Note: This position will include supporting our US Federal customers.
“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
The Team
As a key member of the Systems Administration team within Operations Engineering, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. This is an opportunity to be at the core of running a Cloud SaaS platform that scales to millions of users! The Cloud Operations team is responsible for ensuring the availability and efficiency of the server infrastructure that runs our SaaS platform while consuming and deploying products that have been newly developed by engineering teams. You will be working closely with engineers and developers across the company.
What you get to do in this role:
Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
Troubleshoot database backup and restore failures as well as perform database migrations.
Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.
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