Expired
Company:
ARK Solutions, Inc.
Location: Harrisburg
Closing Date: 05/08/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Ark Solutions Inc is looking for Desktop Support/End User Support Specialist (Product Specialist)!
Position: Desktop Support/End User Support Specialist (Product Specialist)
Location: Harrisburg, PA
Duration: 12 Months and possibility of extension
Description:
This position is responsible for providing desktop and end user support which consists of approximately 4000 users. This position supports the daily operations. This position is responsible for addressing all assigned tasks and incidents associated with Desktop & End User problems to meet the information technology resource needs for all employees located in the central office, other Harrisburg office, and remote support for all field. The skill level of this position requires the ability to act independently, work in team environments and have advanced proficiency and competence in a variety of IT platforms and technologies. This position serves as an expert in the following assistive technology software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications.
Day-to-day Responsibilities:
Technical expertise in incident and change management via ServiceNow
Experience providing support to assistive technology software and hardware
Technical knowledge in workstation deployments and installation
Expert knowledge with MS Office products and troubleshooting skills
Performs hardware and software diagnostics
Performs physical installation of IT equipment
Excellent communication skills and assists customers to resolve issues
Assist remote IT support teams
Experience:
Minimum 2 years of experience in assistive technology hardware and software.
Minimum 4 years of experience in a desktop and end user support.
Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
Demonstrated customer focus, building strong customer relationships.
Strong analytical skills – strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.
Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.
List of Skills:
Thorough knowledge and use of ServiceNow or understanding of asset management system
Expert knowledge and use of Windows OS and O365Office products
Excellent customer service awareness and communication skills
Excellent troubleshooting and problem-solving skills
Knowledge of hardware desktop, printer, scanner, video conference equipment
Knowledge of software installation, patching and troubleshooting
Knowledge of imaging workstations using MDT and/or SCCM
Ability to transport/lift boxes/equipment
Knowledge of VPN setup, support and install
Able to resolve technical issues with users over the phone
Knowledge of active directory users and privileges
Skills
Required / Desired
Experience
Experience in assistive technology hardware and software
Required
2 Years
Experience in a desktop and end user support
Required
4 Years
Position: Desktop Support/End User Support Specialist (Product Specialist)
Location: Harrisburg, PA
Duration: 12 Months and possibility of extension
Description:
This position is responsible for providing desktop and end user support which consists of approximately 4000 users. This position supports the daily operations. This position is responsible for addressing all assigned tasks and incidents associated with Desktop & End User problems to meet the information technology resource needs for all employees located in the central office, other Harrisburg office, and remote support for all field. The skill level of this position requires the ability to act independently, work in team environments and have advanced proficiency and competence in a variety of IT platforms and technologies. This position serves as an expert in the following assistive technology software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications.
Day-to-day Responsibilities:
Technical expertise in incident and change management via ServiceNow
Experience providing support to assistive technology software and hardware
Technical knowledge in workstation deployments and installation
Expert knowledge with MS Office products and troubleshooting skills
Performs hardware and software diagnostics
Performs physical installation of IT equipment
Excellent communication skills and assists customers to resolve issues
Assist remote IT support teams
Experience:
Minimum 2 years of experience in assistive technology hardware and software.
Minimum 4 years of experience in a desktop and end user support.
Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
Demonstrated customer focus, building strong customer relationships.
Strong analytical skills – strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.
Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.
List of Skills:
Thorough knowledge and use of ServiceNow or understanding of asset management system
Expert knowledge and use of Windows OS and O365Office products
Excellent customer service awareness and communication skills
Excellent troubleshooting and problem-solving skills
Knowledge of hardware desktop, printer, scanner, video conference equipment
Knowledge of software installation, patching and troubleshooting
Knowledge of imaging workstations using MDT and/or SCCM
Ability to transport/lift boxes/equipment
Knowledge of VPN setup, support and install
Able to resolve technical issues with users over the phone
Knowledge of active directory users and privileges
Skills
Required / Desired
Experience
Experience in assistive technology hardware and software
Required
2 Years
Experience in a desktop and end user support
Required
4 Years
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