Company:
HonorVet Technologies
Location: St. Louis
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title – Technical Support Specialist I
Req ID: (phone number removed)
Duration: 06+ Months
Location: St. Louis, MO
Onsite Role
Job Description:
PRIMARY DUTIES AND RESPONSIBILITIES:
Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.
Respond to assigned tickets.
Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas.
Acts as the front-facing support liaison for all desktop-related support issues.
Provides support documentation for Tier 1 Service Desk.
Collaborates with higher level technical areas on planning and issue resolution.
Prioritize workload to appropriately respond to customer needs and demands.
Acts as a liaison between customers and senior technical staff
Project facilitation: Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
Perform other duties as assigned.
CRITICAL SKILLS AND EXPERTISE:
Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
Ability to understand, be accountable, and complete assigned tasks associated with projects. Such as system upgrades, system integration, and system administration.
Strong customer service skills, including written and verbal communication skills.
Ability to prioritize workload to appropriately respond to customer needs and demands.
The employee is expected to provide support documentation for Tier 1 support staff.
Education:
MINIMUM EDUCATION/EXPERIENCE:
High School plus 2 years desktop support in an enterprise environment, or equivalent combination of education and experience.
PREFERRED EDUCATION/EXPERIENCE:
Degree in a field of study with desktop support experience in an enterprise environment preferred.
Note:
Job entails reimaging computers to latest Windows or MacOS software.
Must have Windows Imaging experience!
Will use personal vehicle to drive to various sites (local) - reimbursement for gas at federal rate.
67 cents per mile driven for business use.
Must have mode of transportation as company vehicles are not to be used.
Req ID: (phone number removed)
Duration: 06+ Months
Location: St. Louis, MO
Onsite Role
Job Description:
PRIMARY DUTIES AND RESPONSIBILITIES:
Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.
Respond to assigned tickets.
Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas.
Acts as the front-facing support liaison for all desktop-related support issues.
Provides support documentation for Tier 1 Service Desk.
Collaborates with higher level technical areas on planning and issue resolution.
Prioritize workload to appropriately respond to customer needs and demands.
Acts as a liaison between customers and senior technical staff
Project facilitation: Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
Perform other duties as assigned.
CRITICAL SKILLS AND EXPERTISE:
Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
Ability to understand, be accountable, and complete assigned tasks associated with projects. Such as system upgrades, system integration, and system administration.
Strong customer service skills, including written and verbal communication skills.
Ability to prioritize workload to appropriately respond to customer needs and demands.
The employee is expected to provide support documentation for Tier 1 support staff.
Education:
MINIMUM EDUCATION/EXPERIENCE:
High School plus 2 years desktop support in an enterprise environment, or equivalent combination of education and experience.
PREFERRED EDUCATION/EXPERIENCE:
Degree in a field of study with desktop support experience in an enterprise environment preferred.
Note:
Job entails reimaging computers to latest Windows or MacOS software.
Must have Windows Imaging experience!
Will use personal vehicle to drive to various sites (local) - reimbursement for gas at federal rate.
67 cents per mile driven for business use.
Must have mode of transportation as company vehicles are not to be used.
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