Information Technology Systems Support Specialist

Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support to Department of Human Assistance specific applications.

Candidate should have the ability to:

" Operate, maintain, and perform repairs on information technology equipment and software.

" Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests

" Operate, maintain and perform repairs personal computers and peripherals

" Assist with imaging, set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department of Human Assistance.

" Provide 2nd level help desk support

" Lift equipment that weighs up to 50 pounds

" Have a valid California Driver's License, Class C

Candidate should have the knowledge of:

" Microsoft Operating systems including Windows 10; Windows 11 a plus

" Microsoft 365 products

" Imaging software and automated imaging processes

" Principles and practices of customer service

" Principles and practices of troubleshooting computer system hardware and software problems

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.