Expired
Company:
The Fountain Group LLC
Location: Alameda
Closing Date: 13/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
The Fountain Group is a national staffing firm and we are currently seeking a Data Analyst II for a prominent client of ours. This position is in Alameda, CA 94502. Details for the position are as follows:
Job Description:
$47 - $50/hour
Support the CX team managers
US Customer Service is a large cross-functional department.
This role would be onsite, and this individual would be working with three managers from the CX team.
Our team is very high functioning, and we all work very well together.
We also work cross-functionally with other team members to support CX improvement efforts.
Qualifications:
Strong interest/background in data analytics and tools, must be proficient in MS Office programs (including PowerPoint), website support would be a nice to have (Zendesk especially).
Must have strong English verbal/writing skills (we support over 400 FAQs on our website which offers self-help for our customers and communicate regularly with our Medical, Legal, Quality and Regulatory partners).
Looking for combo of data analytics AND the Customer Xperience exp. in marketing.
Must be Eager with an eagerness to learn, team player, detail oriented, strong interest in numbers for data mining, wiliness to take on different things and learn new programs.
Must be detail oriented and analytic.
Must like to read because will be reading customer reviews and looking for similarities for data mining.
Years of experience required: 2 to 5 years
Required education level/certifications: bachelor’s degree.
Job Description:
$47 - $50/hour
Support the CX team managers
US Customer Service is a large cross-functional department.
This role would be onsite, and this individual would be working with three managers from the CX team.
Our team is very high functioning, and we all work very well together.
We also work cross-functionally with other team members to support CX improvement efforts.
Qualifications:
Strong interest/background in data analytics and tools, must be proficient in MS Office programs (including PowerPoint), website support would be a nice to have (Zendesk especially).
Must have strong English verbal/writing skills (we support over 400 FAQs on our website which offers self-help for our customers and communicate regularly with our Medical, Legal, Quality and Regulatory partners).
Looking for combo of data analytics AND the Customer Xperience exp. in marketing.
Must be Eager with an eagerness to learn, team player, detail oriented, strong interest in numbers for data mining, wiliness to take on different things and learn new programs.
Must be detail oriented and analytic.
Must like to read because will be reading customer reviews and looking for similarities for data mining.
Years of experience required: 2 to 5 years
Required education level/certifications: bachelor’s degree.
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