IT Trainer

JOB DESCRIPTION:

The position reports to the Manager of the Office of Information Management (OIM). The contractual employee must be able to satisfactorily function with a high degree of independence and must be able to appropriately handle personal health information according to unit/division/agency policies and procedures. The employee must be able to act independently as a representative for the Ryan White Part B Provide Enterprise Support Team. This position includes end user training, support, and the creation/posting of training materials to support Provide Enterprise. This position does not have a supervisory role.

The Virginia Department of Health (VDH) is seeking a highly qualified candidate for the position of Ryan White Part B IT Trainer, within the Division of Disease Prevention, HIV Care Services unit. This position requires an understanding of adult learning behavior. A basic knowledge of the Ryan White Part B HIV/AIDS program is essential (training will be offered if needed).

Under supervision, the incumbent will:

· Determine skill gaps and training needs in consultation with district, regional, and OIM staff.

· Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.

· Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.

· Create and curate training materials.

· Deliver trainings and offer follow-up support for ongoing learning.

· Provide help-desk support.

· Coach staff through troubleshooting computer hardware and software issues.

· Using deep program subject matter expertise, advise staff regarding program workflow best practices.

· Travel to deliver on-site training, as deemed necessary.

· Deliver online, web-based training on both a scheduled and as-needed basis.

· Provide office hours for impromptu training requests.

MINIMUM REQUIREMENTS

· Education preferred: Bachelor's degree in Education, Management Information /Systems, Communications, Business or a related field.

· Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager's discretion.

· Knowledge of adult learning and instructional design.

· General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more.

· Experience leading building of training materials such as videos, presentations or job aids.

· Experience troubleshooting hardware and software – hands-on or from a helpdesk.

· 4+ Years of related professional experience.

· 3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.).

· Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.

· Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with.

· Must be a self-starter and a team player with a positive attitude.

· Ability to coach and influence internal key stakeholders.

· Work 40 hours a week during regular business hours; adjust work hours, location, and job duties; and participate in training to meet public health business needs, including emergencies

PREFERRED QUALIFICATIONS:

Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess the following:

· Knowledge and experience working with a local health department or Virginia Department of Health;

· Knowledge of the Ryan White HIV Part B Program;

· Experience using Provide Enterprise System is highly desired for this position;

· Excellent written and verbal communication skills and effective problem solving, analytical thinking, and organizational skills;

· Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word);

· Strong interpersonal and communication skills (both verbal and written);

· Strong attention to detail and the ability to manage multiple projects;

· Knowledge and application of guidelines for HIPAA;

· Skill in establishing rapport and having empathy with clients.

· Ability to contribute to a team-based approach focused on patient care.

· Demonstrates problem solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goals.

· Adheres to programmatic policies and procedures that relate to the operation of the Ryan White program; and

· Contract Agency will address any disciplinary issues related to time and attendance or performance.

Occasional travel may be required; candidate must have a valid driver's license.

Hybrid work accommodation at least one day a week in the office