End User Services Analyst

Bravens Inc., part of the Ampcus Group of Companies, is a Certified Minority-Owned global consulting firm. We specialize in Human Capital services, delivering expert staffing solutions across various sectors, including both IT and non-IT fields. Our focus extends to providing talent with specialized skill sets to meet diverse business needs.

Job title: End User Services Analyst

Location:, Bronx, NY

Onsite with travel required

 

Top Qualifications:

1. Great communication skills to work with customer

2. Ability to diagnose problems with equipment and great mechanical aptitude

3. Professionalism

 

Travel Requirements:

• Will need to travel between Irving, Manhattan and the allocated Queens site once or twice a week. T&E for hopping between the sites will be reimbursed.

• The resource should have his own car and a valid driving license. There are times when they need to travel and get some devices back to their assigned sites.

 

Job summary:

We are seeking a dedicated End User Services Analyst with 1 to 4 years of experience to join our team. The ideal candidate will have a strong background in Desktop Support - Remote and Field Services. This role involves providing service and customer support during field visits or dispatches. Managing all on-site installation, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.

 

Responsibilities:

• Perform customer support tasks

• Perform all on-site activities related to installation, repair, management and maintenance.

• Track and document the progression of the work.

• Perform troubleshooting

• Identify all issues

• Suggest and implement solution

• Operate vehicle in a safe manner

• Check and update field automation systems and databases

• Adhere to company's given rules and regulations.

• Team up with colleagues and other team members

• Build relationships and trust with customers and clients

 

Years of Experience: 1-4 Years of Experience

Bravens Inc. is an Equal Opportunity Employer. We provide consideration for employment to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability.