Company:
United Wholesale Mortgage
Location: Pontiac
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
:
We’re looking for an accomplished, people-focused Team Leader to help us take our growing ServiceNow team to the next level. The ideal candidate has a passion for the ServiceNow platform, a solution-focused mindset, and can be relied upon for excellent collaboration and elite client service. As part of our IT leadership team, this Team Leader will be engaging with other IT leaders at all levels. We work in a fast-paced environment and we’re looking for a candidate that can successfully execute while growing their team members. Come join our team of over 1,400 Technology professionals at the most innovative and disruptive company in the fintech space!
WHAT YOU WILL BE DOING:
Lead a team of ServiceNow professionals, providing guidance, expertise, and mentoring as required
Architectural planning, implementation, and maintenance of ServiceNow platform and custom applications
Collaborate with stakeholders to translate business requirements into technical specifications
Ensure the use of ServiceNow best practices and maintain platform KPIs
Monitor, manage, and prioritize the backlog and workflow of the team
Manage the planning and execution of system upgrades and oversees the roll-out of new applications
Develop and implement strategies for the continuous improvement of the ServiceNow platform
Maintain knowledge of the latest ServiceNow features and technologies, as well as industry trends
Creating a supportive, collaborative and engaging environment that will help your team grow and thrive
Facilitate communication amongst your team, and between teams to ensure success
Provide clear and concise communication to Senior Leadership on a regular cadence
Participate in candidate interviews
WHAT WE NEED FROM YOU:
Must Have:
5+ years experience working with the ServiceNow platform
Certified Systems Administrator
Certified Application Developer
Development experience with Javascript, AngularJS, HTML, CSS and/or XML
Experience working with REST and SOAP services
System/Process Automation (Orchestration) experience
Strong documentation/note-taking skills
Excellent verbal communication skills
Strong analytical problem-solving skills, with the ability to execute every strategic step, from identification to resolution, with urgency.
Ability to work 100% on-site in Pontiac, Michigan
Nice To Have:
IT Service Management implementation specialist, Customer relationship management implementation specialist
ITOM IT operations management implementation specialist
Computer science degree or equivalent
ITIL Foundations 4.0 or higher
ServiceNow Administrator Certification (Tokyo or Higher)
ServiceNow Developer Certification (Tokyo or Higher)
THE PLACE & THE PERKS:
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon?
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi
DISCLAIMER:
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
We’re looking for an accomplished, people-focused Team Leader to help us take our growing ServiceNow team to the next level. The ideal candidate has a passion for the ServiceNow platform, a solution-focused mindset, and can be relied upon for excellent collaboration and elite client service. As part of our IT leadership team, this Team Leader will be engaging with other IT leaders at all levels. We work in a fast-paced environment and we’re looking for a candidate that can successfully execute while growing their team members. Come join our team of over 1,400 Technology professionals at the most innovative and disruptive company in the fintech space!
WHAT YOU WILL BE DOING:
Lead a team of ServiceNow professionals, providing guidance, expertise, and mentoring as required
Architectural planning, implementation, and maintenance of ServiceNow platform and custom applications
Collaborate with stakeholders to translate business requirements into technical specifications
Ensure the use of ServiceNow best practices and maintain platform KPIs
Monitor, manage, and prioritize the backlog and workflow of the team
Manage the planning and execution of system upgrades and oversees the roll-out of new applications
Develop and implement strategies for the continuous improvement of the ServiceNow platform
Maintain knowledge of the latest ServiceNow features and technologies, as well as industry trends
Creating a supportive, collaborative and engaging environment that will help your team grow and thrive
Facilitate communication amongst your team, and between teams to ensure success
Provide clear and concise communication to Senior Leadership on a regular cadence
Participate in candidate interviews
WHAT WE NEED FROM YOU:
Must Have:
5+ years experience working with the ServiceNow platform
Certified Systems Administrator
Certified Application Developer
Development experience with Javascript, AngularJS, HTML, CSS and/or XML
Experience working with REST and SOAP services
System/Process Automation (Orchestration) experience
Strong documentation/note-taking skills
Excellent verbal communication skills
Strong analytical problem-solving skills, with the ability to execute every strategic step, from identification to resolution, with urgency.
Ability to work 100% on-site in Pontiac, Michigan
Nice To Have:
IT Service Management implementation specialist, Customer relationship management implementation specialist
ITOM IT operations management implementation specialist
Computer science degree or equivalent
ITIL Foundations 4.0 or higher
ServiceNow Administrator Certification (Tokyo or Higher)
ServiceNow Developer Certification (Tokyo or Higher)
THE PLACE & THE PERKS:
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon?
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi
DISCLAIMER:
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
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