Company:
Resource Logistics, Inc.
Location: Downers Grove
Closing Date: 04/12/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title: Desktop Support
Location: Downers Grove, IL
Mode : Contract (6+ Months)
Rate - $21/hr on W2 (No Benefits)
Job description
Responsibilities
Good in Data Analysis & Reporting using MS Office and ITSM tools
Coordinate desktop changes to avoid deployment collisions.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have good technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.
Technical Requirements
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Windows Operating systems
Clients: Windows XP, Windows 10
Servers: Windows 2008/2012/2016
Knowledge of Active Directory
ITSM ticketing tools such as Service now , Remedy, Client Service Center, client Service Center
Location: Downers Grove, IL
Mode : Contract (6+ Months)
Rate - $21/hr on W2 (No Benefits)
Job description
Responsibilities
Good in Data Analysis & Reporting using MS Office and ITSM tools
Coordinate desktop changes to avoid deployment collisions.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have good technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.
Technical Requirements
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Windows Operating systems
Clients: Windows XP, Windows 10
Servers: Windows 2008/2012/2016
Knowledge of Active Directory
ITSM ticketing tools such as Service now , Remedy, Client Service Center, client Service Center
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