Company:
eTeam Inc.
Location: San Antonio
Closing Date: 02/08/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis
1+ years PC support experience, 6+ months call center support
1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) ability to create, edit, save, and send
Effective communication, efficient call handling
Shift timing
06:00 AM 10:00 PM CST M - F
08:00 AM 06:00 PM CST Saturday
Sunday On Call, if needed
Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis
1+ years PC support experience, 6+ months call center support
1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) ability to create, edit, save, and send
Effective communication, efficient call handling
Shift timing
06:00 AM 10:00 PM CST M - F
08:00 AM 06:00 PM CST Saturday
Sunday On Call, if needed
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