Company:
Progilisys
Location: Irvine
Closing Date: 19/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Type:
Direct Hire
Type Details:
Direct
Complete Description:
Responsibilities
· Manage and maintain applications to ensure system stability, including updates to essential components, software distribution, client health, reporting, and disaster recovery strategies.
· Mentoring teammates and provide training and knowledge transfer as needed.
· Assist in the support and asset management of company-owned hardware such as workstations, laptops, mobile devices, printers, and other IT related hardware.
· Identify and resolve system issues, propose solutions, and conduct necessary preventative maintenance.
· Provide support for workstation repairs and hardware upkeep.
· Contribute to the development and enforcement of IT standards and compliance benchmarks within the company.
· Oversee and troubleshoot software package installations, offering consistent status reports.
· Offer support for iOS devices including tablets and phones, as well as other tablet brands as required.
· Innovate and create new tools, processes, or protocols to enhance the Service Desk team's efficiency and effectiveness in supporting the organization.
· Administer and support mobile devices using MDM systems like Intune and Microsoft Endpoint Manager.
· Document and update system records including desktop procedures, user guides, system layouts, disaster recovery plans, user access audits, and testing protocols.
· Share responsibility for the desktop environment and the enterprise management of the desktop infrastructure.
· Outline precise steps for implementation tasks and comply with established change management protocols.
· Provide support for multifactor authentication technologies.
Non-Essential Responsibilities
· Performs other functions as assigned.
Non-Essential Responsibilities
· Exceptional Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
· Ability to seek out opportunities to increase internal client satisfaction and deepen client relationships.
· Exceptional Ability to provide a high level of support with a customer-first attitude.
· Provide guidance to business units, driving solution adoption, and ensuring solution strategy is optimally aligned with business strategy.
· Ability to create policies and standards used to maintain the technical and application infrastructure.
· Strong ability to apply a high sense of urgency to all tasks.
· Strong ability to provide an expert level of problem-solving and technical troubleshooting skills.
· Strong ability to work independently to meet objectives.
· Strong ability to communicate technology in business terms with customers at all levels.
· Strong ability to actively collaborate with vendors and other support teams for problem resolution.
· Strong ability to analyze information and use logic and process to address work-related issues and problems.
· Strong ability to provide careful attention to detail.
· Strong ability to manage multiple initiatives.
· Ability to meet deadlines.
· Ability to multi-task and prioritize workload.
· Ability to perform well in a team environment, with staff at all levels, to achieve business goals.
· Average manual dexterity work using a PC, phone, sorting, filing, and other office machines.
· Maintain and secure sensitive/confidential information.
· Ability to work proficiently with O365 including Microsoft Word, PowerPoint, Outlook, and Excel.
· Ability to work weekends and overnight hours as needed.
Work Conditions and Physical Demands
· Primarily sedentary work in a general office environment
· Ability to communicate and exchange information
· Ability to comprehend and interpret documents and data
· Requires occasional standing, walking, lifting, and moving objects (up to 50 lbs.)
· Requires manual dexterity to use computer, telephone, and peripherals
· May be required to work extended hours for special business needs
· Ability to work in the office up to 5 days a week (Irvine, CA) and as required
Minimum Education
· BS\BA in Computer Science or technical training equivalent or an equivalent in education and experience preferred
Certifications (Required/Desired)
Desirable, any relevant Microsoft certification, including but not limited to:
· MCP
· MCSE
· Microsoft 365 Certified: Modern Desktop Administrator Associate
· Microsoft Certified: Security, Compliance, and Identity Fundamentals
· Microsoft 365 Certified: Messaging Administrator Associate
· Microsoft Certified: Windows Virtual Desktop Specialty
· Microsoft Certified: Security Operations Analyst Associate
· Microsoft 365 Certified: Security Administrator Associate
· Microsoft Certified: Information Protection Administrator Associate
· Microsoft 365 Certified: Enterprise Administrator Expert
· Microsoft 365 Certified: Teams Administrator Associate
· Microsoft 365 Certified: Fundamentals certifications
Minimum Related Work Experience
· Minimum 5 years’ experience troubleshooting hardware issues including desktop and laptops.
· Supported iOS devices and managed tablet and mobile device management
· Completion of field related certifications preferred
· Experience with installation, configuration, security patching and troubleshooting of MS Windows OS
· Microsoft technologies, AD, Intune, and MECM/SCCM
· Understanding of application packaging and delivery
· Understanding of Modern Desktop Administration (deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment)
· Familiar with basic network protocols and troubleshooting
Excellent communication and verbal skills as well as business acumen
Direct Hire
Type Details:
Direct
Complete Description:
Responsibilities
· Manage and maintain applications to ensure system stability, including updates to essential components, software distribution, client health, reporting, and disaster recovery strategies.
· Mentoring teammates and provide training and knowledge transfer as needed.
· Assist in the support and asset management of company-owned hardware such as workstations, laptops, mobile devices, printers, and other IT related hardware.
· Identify and resolve system issues, propose solutions, and conduct necessary preventative maintenance.
· Provide support for workstation repairs and hardware upkeep.
· Contribute to the development and enforcement of IT standards and compliance benchmarks within the company.
· Oversee and troubleshoot software package installations, offering consistent status reports.
· Offer support for iOS devices including tablets and phones, as well as other tablet brands as required.
· Innovate and create new tools, processes, or protocols to enhance the Service Desk team's efficiency and effectiveness in supporting the organization.
· Administer and support mobile devices using MDM systems like Intune and Microsoft Endpoint Manager.
· Document and update system records including desktop procedures, user guides, system layouts, disaster recovery plans, user access audits, and testing protocols.
· Share responsibility for the desktop environment and the enterprise management of the desktop infrastructure.
· Outline precise steps for implementation tasks and comply with established change management protocols.
· Provide support for multifactor authentication technologies.
Non-Essential Responsibilities
· Performs other functions as assigned.
Non-Essential Responsibilities
· Exceptional Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
· Ability to seek out opportunities to increase internal client satisfaction and deepen client relationships.
· Exceptional Ability to provide a high level of support with a customer-first attitude.
· Provide guidance to business units, driving solution adoption, and ensuring solution strategy is optimally aligned with business strategy.
· Ability to create policies and standards used to maintain the technical and application infrastructure.
· Strong ability to apply a high sense of urgency to all tasks.
· Strong ability to provide an expert level of problem-solving and technical troubleshooting skills.
· Strong ability to work independently to meet objectives.
· Strong ability to communicate technology in business terms with customers at all levels.
· Strong ability to actively collaborate with vendors and other support teams for problem resolution.
· Strong ability to analyze information and use logic and process to address work-related issues and problems.
· Strong ability to provide careful attention to detail.
· Strong ability to manage multiple initiatives.
· Ability to meet deadlines.
· Ability to multi-task and prioritize workload.
· Ability to perform well in a team environment, with staff at all levels, to achieve business goals.
· Average manual dexterity work using a PC, phone, sorting, filing, and other office machines.
· Maintain and secure sensitive/confidential information.
· Ability to work proficiently with O365 including Microsoft Word, PowerPoint, Outlook, and Excel.
· Ability to work weekends and overnight hours as needed.
Work Conditions and Physical Demands
· Primarily sedentary work in a general office environment
· Ability to communicate and exchange information
· Ability to comprehend and interpret documents and data
· Requires occasional standing, walking, lifting, and moving objects (up to 50 lbs.)
· Requires manual dexterity to use computer, telephone, and peripherals
· May be required to work extended hours for special business needs
· Ability to work in the office up to 5 days a week (Irvine, CA) and as required
Minimum Education
· BS\BA in Computer Science or technical training equivalent or an equivalent in education and experience preferred
Certifications (Required/Desired)
Desirable, any relevant Microsoft certification, including but not limited to:
· MCP
· MCSE
· Microsoft 365 Certified: Modern Desktop Administrator Associate
· Microsoft Certified: Security, Compliance, and Identity Fundamentals
· Microsoft 365 Certified: Messaging Administrator Associate
· Microsoft Certified: Windows Virtual Desktop Specialty
· Microsoft Certified: Security Operations Analyst Associate
· Microsoft 365 Certified: Security Administrator Associate
· Microsoft Certified: Information Protection Administrator Associate
· Microsoft 365 Certified: Enterprise Administrator Expert
· Microsoft 365 Certified: Teams Administrator Associate
· Microsoft 365 Certified: Fundamentals certifications
Minimum Related Work Experience
· Minimum 5 years’ experience troubleshooting hardware issues including desktop and laptops.
· Supported iOS devices and managed tablet and mobile device management
· Completion of field related certifications preferred
· Experience with installation, configuration, security patching and troubleshooting of MS Windows OS
· Microsoft technologies, AD, Intune, and MECM/SCCM
· Understanding of application packaging and delivery
· Understanding of Modern Desktop Administration (deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment)
· Familiar with basic network protocols and troubleshooting
Excellent communication and verbal skills as well as business acumen
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