Company:
i-Link Solutions Inc
Location: Albany
Closing Date: 21/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title: IT Specialist - Senior
Task ID: HBITS-(phone number removed)
Position Duration: 20 Months
Client: State of NY
Agency: NYS Office of the State Comptroller
Please call (phone number removed) | (phone number removed) | (phone number removed) or email at
Description
Daily tasks include, but are not limited to the following:
Document and categorize existing business processes.
Compose and review business system documentation.
Assist with the communication of business process and system requirements to IT staff and other stakeholders.
Utilize established business processes and technology to identify, analyze, and solve production problems/issues.
Review and analyze business process deficiencies requiring resolution during or after implementation.
Perform configuration analysis to determine the most efficient way to migrate system changes.
Work with stakeholders to design and develop deployment plans that allow for the effective and efficient implementation of all new business processes and system components.
Facilitate the execution of deployment plans.
Create tickets in a ticket management system, determine the priority and severity of reported incidents, reassigning to support teams and overseeing that incidents are resolved in a timely manner.
Work with business and technical staff to analyze any problems identified during the deployment process and develop solutions that effectively address those problems.
Work directly with operational bureau managers and staff in order to facilitate, coordinate and complete the numerous activities required as business owners of the Deployment Phase of the System Development Life Cycle.
Mandatory Qualifications
1
72 months of Information Technology experience in at least five of the following areas:
- Liaison with functional users and management
- Requirements Gathering
- Configuration Management
- Release Management and Deployment
- Troubleshooting and Debugging
- Functional Documentation and Design
- Post Implementation System Monitoring
- Software Development Lifecycle Planning
2
72 months experience performing configuration based analysis in one or more of the following PeopleSoft modules CRM, HCM, FIN & IB.
3
72 months of experience participating in event intake, triage, incident response, escalation of incidents and stakeholder communications.
4
72 months of experience in deployment and release management, including: data analysis of object contention and configuration lists.
5
48 months experience creating and maintaining standardized reports for executives and senior management.
6
48 months of experience in Change Management in the course of fulfilling user requests, resolving incidents, and meeting operational commitments.
7
48 months of experience developing procedures, standards, workflows, documentation and visualizations.
8
Bachelor's Degree in any field
Required Documentation
• Résumé
• Copy of Candidate Identification
(i.e., Driver's License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications
(i.e., professional certifications, degrees, etc.)
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
Task ID: HBITS-(phone number removed)
Position Duration: 20 Months
Client: State of NY
Agency: NYS Office of the State Comptroller
Please call (phone number removed) | (phone number removed) | (phone number removed) or email at
Description
Daily tasks include, but are not limited to the following:
Document and categorize existing business processes.
Compose and review business system documentation.
Assist with the communication of business process and system requirements to IT staff and other stakeholders.
Utilize established business processes and technology to identify, analyze, and solve production problems/issues.
Review and analyze business process deficiencies requiring resolution during or after implementation.
Perform configuration analysis to determine the most efficient way to migrate system changes.
Work with stakeholders to design and develop deployment plans that allow for the effective and efficient implementation of all new business processes and system components.
Facilitate the execution of deployment plans.
Create tickets in a ticket management system, determine the priority and severity of reported incidents, reassigning to support teams and overseeing that incidents are resolved in a timely manner.
Work with business and technical staff to analyze any problems identified during the deployment process and develop solutions that effectively address those problems.
Work directly with operational bureau managers and staff in order to facilitate, coordinate and complete the numerous activities required as business owners of the Deployment Phase of the System Development Life Cycle.
Mandatory Qualifications
1
72 months of Information Technology experience in at least five of the following areas:
- Liaison with functional users and management
- Requirements Gathering
- Configuration Management
- Release Management and Deployment
- Troubleshooting and Debugging
- Functional Documentation and Design
- Post Implementation System Monitoring
- Software Development Lifecycle Planning
2
72 months experience performing configuration based analysis in one or more of the following PeopleSoft modules CRM, HCM, FIN & IB.
3
72 months of experience participating in event intake, triage, incident response, escalation of incidents and stakeholder communications.
4
72 months of experience in deployment and release management, including: data analysis of object contention and configuration lists.
5
48 months experience creating and maintaining standardized reports for executives and senior management.
6
48 months of experience in Change Management in the course of fulfilling user requests, resolving incidents, and meeting operational commitments.
7
48 months of experience developing procedures, standards, workflows, documentation and visualizations.
8
Bachelor's Degree in any field
Required Documentation
• Résumé
• Copy of Candidate Identification
(i.e., Driver's License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications
(i.e., professional certifications, degrees, etc.)
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
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