Company:
Diverse Lynx
Location: Mount Laurel
Closing Date: 18/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Role: Java Full Stack Lead
Location : Mount Laurel NJ Day One Onsite
Contract Role
MUST HAVE:
1. Expert knowledge in Java Design Patterns and Microservices. Expert knowledge in Angular Architecture
Experience in java8 /J2EE >10+ years
2. Experience in Spring framework (Spring Core with Annotation, Spring Boot Spring Rest docs).
3. Good Understanding of Spring Security & Authorization.
4. Experience with build tools Gradle/Maven & Git version control
5. Experience with Springboot servers
6. Good understating of data serialization and JSON
8. Experience with logging frameworks SLF4J & Log back
9. Strong communication skills Team handling experience.
10. Experience in Test Frameworks and Mockito
11. Banking/ financial industry experience.
12. Must have good knowledge in JIRA and agile methodologies
13. Experience in UI development using AngularJS or Angular 6.x and above
14. Knowledge of Feign API client is a plus.
15. Experience with server-side caching technologies like EhCache
16. Experience working in Cloud infrastructure and deployment
1. Oversee and support process by reviewing daily transactions on performance parameters
Review performance dashboard and the scores for the team
Support the team in improving performance parameters by providing technical support and process guidance
Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
Ensure standard processes and procedures are followed to resolve all client queries
Resolve client queries as per the SLA s defined in the contract
Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
Document and analyse call logs to spot most occurring trends to prevent future problems
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by monitoring compliance with service agreements
2. Handle technical escalations through effective diagnosis and troubleshooting of client queries
Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
If unable to resolve the issues, timely escalate the issues to TA & SES
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA s
3. Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Mentor and guide Production Specialists on improving technical knowledge
Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
Develop and conduct trainings (Triages) within products for production specialist as per target
Inform client about the triages being conducted
Undertake product trainings to stay current with product features, changes and updates
Enrol in product specific and any other trainings per client requirements/recommendations
Identify and document most common problems and recommend appropriate resolutions to the team
Update job knowledge by participating in self-learning opportunities and maintaining personal networks
Note: - Shortlisted candidate should be open to work from New Jersey Mount Laurel office 5 days a week.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Location : Mount Laurel NJ Day One Onsite
Contract Role
MUST HAVE:
1. Expert knowledge in Java Design Patterns and Microservices. Expert knowledge in Angular Architecture
Experience in java8 /J2EE >10+ years
2. Experience in Spring framework (Spring Core with Annotation, Spring Boot Spring Rest docs).
3. Good Understanding of Spring Security & Authorization.
4. Experience with build tools Gradle/Maven & Git version control
5. Experience with Springboot servers
6. Good understating of data serialization and JSON
8. Experience with logging frameworks SLF4J & Log back
9. Strong communication skills Team handling experience.
10. Experience in Test Frameworks and Mockito
11. Banking/ financial industry experience.
12. Must have good knowledge in JIRA and agile methodologies
13. Experience in UI development using AngularJS or Angular 6.x and above
14. Knowledge of Feign API client is a plus.
15. Experience with server-side caching technologies like EhCache
16. Experience working in Cloud infrastructure and deployment
1. Oversee and support process by reviewing daily transactions on performance parameters
Review performance dashboard and the scores for the team
Support the team in improving performance parameters by providing technical support and process guidance
Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
Ensure standard processes and procedures are followed to resolve all client queries
Resolve client queries as per the SLA s defined in the contract
Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
Document and analyse call logs to spot most occurring trends to prevent future problems
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by monitoring compliance with service agreements
2. Handle technical escalations through effective diagnosis and troubleshooting of client queries
Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
If unable to resolve the issues, timely escalate the issues to TA & SES
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA s
3. Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Mentor and guide Production Specialists on improving technical knowledge
Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
Develop and conduct trainings (Triages) within products for production specialist as per target
Inform client about the triages being conducted
Undertake product trainings to stay current with product features, changes and updates
Enrol in product specific and any other trainings per client requirements/recommendations
Identify and document most common problems and recommend appropriate resolutions to the team
Update job knowledge by participating in self-learning opportunities and maintaining personal networks
Note: - Shortlisted candidate should be open to work from New Jersey Mount Laurel office 5 days a week.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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