Senior Business Systems Analyst (Healthcare)

Job Summary: The Senior Business Systems Analyst (Healthcare) would responsible for leading/guiding meetings with the core leadership team in gathering comprehensive business requirements, to include business operations workflow designs. This entails advising and assisting customers in the operation and administration of the system applications, as well as working with the Ministry Support and Service Delivery teams. Collaborating with customers to enhance their work methodologies and tools and maintaining a customer-centric technical knowledge and focus when contributing to the analysis, design, development, testing, documentation, and implementation activities. The Business Systems Analyst Senior is responsible for the delivery of all discovery artifacts. Will serve as the liaison for the different Information Service teams while assisting with implementing workflow solutions and ensuring Project Management processes are followed. Responsible for supporting the business goals and objectives as they relate to the team.

Roles & Responsibilities:

Analyze customer workflow and/or processes flows and assist customers with reengineering their department work.

Assist customer with updating strategies.

Consult with management or senior team members as needed to gain knowledge needed for ownership of assigned process area

Support day-to-day operation in assigned process area by responding to requests for research or major and minor changes to workflow

Identify system enhancements that will improve business processes and support future business needs

Identify issues and concerns and communicate them to management or senior team and develop options and recommendations.

Author, or provide review of, system request on behalf of the business units and process managers, serving as functional and technical liaison between the business units and IS organization.

Learn new technologies and systems to advance knowledge of operation and process improvements, consulting SME's or leadership as needed to gain this understanding.

Assist with implementing system changes including monitoring for successful and intended outcomes

Lead and facilitate meetings with project team, including end users, management, and IS team members.

Utilize operational and system knowledge to provide recommendations for increased efficiencies and automation through proprietary workflow system.

Knowledge of ServiceNow and other project and process management systems.

Ability to work in a fast-paced, team environment

Ability to produce written material to sufficiently communicate at all levels of the organization

Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations. Superior diagnostic skills spanning organizational, group and individual needs

Ability to keep confidential information as such Strong organizational skills and ability to manage multiple competing projects and deadlines

With minimal guidance, define boundaries, set priorities, plan and manage multiple requests. With guidance, develop detailed schedules for all assigned requests and/or projects, mapping dates and resources to tasks. Monitor progress and resolve approved deviations from plan.

Independent, logical thinker with proven ability to perform detailed data analysis and make sound decisions

Extensive troubleshooting abilities, with ability to problem solve complex technical issues independently within a timely fashion

Ability to understand operational business processes, and apply technical/system knowledge

Ability to develop and/or present training to operational business users

Ability to work independently or in a team environment, respectful of all positions at all levels

Provide effective customer service by being courteous, polite and friendly at all times. Acknowledge customers timely in order to determine their need and help the customer resolve the issue or request.

Participate in departmental programs that promote and deliver exceptional customer service.

Minimum Qualifications:

Intermediate knowledge with database query tools such as MS Access or SQL.

Knowledge of project management methodologies.

Perform other duties and special projects as assigned by management Other Information.

May serve as a Test Coordinator for large project initiatives involving multiple applications..

Clarify system, workflow, and process needs with operations to understand the purpose and content of request.

Assist customers with understanding of system functionality and process flows and optimizing their use of assigned applications and specific project-driven tasks.

Translate customer requests into program specifications appropriate to assigned tasks. Understand and appreciate customers' clinical and business functions. This includes, but not limited to new customer file testing and implementation based on the timeframes given.

Document business and functional requirements and assist with the technical details, utilizing a variety of tools including Word, Excel, Visio, Power Point and other tools as applicable.