Company:
General Dynamics Information Technology
Location: Virginia Beach
Closing Date: 06/08/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Help Desk Technician
Transform technology into opportunity as a Service Desk Technician with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to support USSOCOM.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
monitors vital servers for possible outages.
creates user accounts on various networks.
assists in resolving client related issues, coordinating with both Help Desk, Networking, and Tier III personnel.
Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues.
Performs the administrative operation and maintenance of printer server hardware and software.
Manages and images client computers.
Maintains baseline configurations and performs modification of configuration settings.
Institutes troubleshooting and incident response procedures
WHAT YOU'LL NEED TO SUCCEED:
Education: High School Diploma/GED with 6 years of related experience, or associate degree with 4 years of experience, or bachelor's degree with 2 years of experience.
Preferred Skills/Experience:2-5 years of directly related experience in Service Desk administration and analysis.
Security+ CE Certification required; DoD compliance 8570.01M applies
Windows 10 Operating System experience
Requires a strong working knowledge of information systems and application fundamentals
Excellent troubleshooting and problem solving skills
1 Year DoD experience
Clearance Level: TS/SCI (Required)
Required Certification(s):Security+ CE Certification required; DoD compliance 8570.01M applies.
Location: On Customer Site
US Citizenship: Required
Additional:Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
ITIL Foundations Certification desired
Pursues ongoing education in technical topics
Microsoft Active Directory / Exchange experience
Microsoft Office / Outlook experience
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Work Requirements
.cls-1{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px}
Years of Experience
2 + years of related experience
* may vary based on technical training, certification(s), or degree
.cls-2{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px}
Certification
CompTIA Security+ - CompTIA
Travel Required
10-25%
.cls-3{fill:none;stroke:#5d666f;stroke-miterlimit:10}
Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely salary range for this position is $60,549 - $71,300. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Transform technology into opportunity as a Service Desk Technician with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to support USSOCOM.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
monitors vital servers for possible outages.
creates user accounts on various networks.
assists in resolving client related issues, coordinating with both Help Desk, Networking, and Tier III personnel.
Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues.
Performs the administrative operation and maintenance of printer server hardware and software.
Manages and images client computers.
Maintains baseline configurations and performs modification of configuration settings.
Institutes troubleshooting and incident response procedures
WHAT YOU'LL NEED TO SUCCEED:
Education: High School Diploma/GED with 6 years of related experience, or associate degree with 4 years of experience, or bachelor's degree with 2 years of experience.
Preferred Skills/Experience:2-5 years of directly related experience in Service Desk administration and analysis.
Security+ CE Certification required; DoD compliance 8570.01M applies
Windows 10 Operating System experience
Requires a strong working knowledge of information systems and application fundamentals
Excellent troubleshooting and problem solving skills
1 Year DoD experience
Clearance Level: TS/SCI (Required)
Required Certification(s):Security+ CE Certification required; DoD compliance 8570.01M applies.
Location: On Customer Site
US Citizenship: Required
Additional:Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
ITIL Foundations Certification desired
Pursues ongoing education in technical topics
Microsoft Active Directory / Exchange experience
Microsoft Office / Outlook experience
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Work Requirements
.cls-1{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px}
Years of Experience
2 + years of related experience
* may vary based on technical training, certification(s), or degree
.cls-2{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px}
Certification
CompTIA Security+ - CompTIA
Travel Required
10-25%
.cls-3{fill:none;stroke:#5d666f;stroke-miterlimit:10}
Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely salary range for this position is $60,549 - $71,300. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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