Entry level Desktop Support Technician

Desktop Support Technician

San Jose, CA 95134

 

SUMMARY:

A Desktop Support Technician who possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a do whatever it takes attitude and possess great pride in their work.

 

DUTIES AND RESPONSIBILITIES:

Provide hardware and software support – In an efficient and professional manner, assist users issues

Use Webex Remote Support to diagnose and troubleshoot Remote users 

Special Projects – Various tasks and other non-technical responsibilities will be required, such as the following:

Provide Technical training to users through video conferencing or in person

Create Technical documentation

Verify and test new software and/or Processes

Assist with placing technical signage around the office when needed

Possible travel to other locations

 

QUALIFICATIONS:

Experience in a corporate help desk and/or desktop support environment is preferred

Consider themselves as “tech-savvy” and willing to learn new ideas

Excellent customer service skills to work effectively with clients

Understanding the Windows 10 Operating System

Understanding of Mac OS is a plus

Ability to work well with other people in a team-oriented environment

Must be professional, self-motivated, resourceful, flexible, and work with minimal supervision

Must be able to follow through procedures and protocols as outlined by senior management

 

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

 

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