IT production Support Technician

Senior Executive Technology Support Technician

New York, NY - ONSITE- onsite full time

Technical production support (senior)

6 months
The Senior Executive Technology Support Technician is responsible for providing direct technology support to executives at Client in our Corporate Headquarters located in NYC. This position requires someone with strong customer service and deep level of technical expertise. Attention to detail, exhibiting excellent judgement, the ability to communicate clearly and concisely with executives & senior staff, are critical components to success in this role. The development of deep partnerships with other support teams to mitigate issues quickly is essential to reduce impact on the executives. This role demands that the person acts as the face of IT for executives. The ideal candidate enjoys technology and has in-depth understanding and working knowledge of many end user platforms which includes but is not limited to Windows PC's, Mac, Printers, Home Network devices and business software applications. Support for Apple IOS devices (iPads & iPhones) are a major area of focus for this role.

Responsibilities

Respond to all technology needs inclusive of desktop hardware/software, mobile devices, printing, remote access

Support events onsite & offsite requiring travel, setup of network, desktop, and printing

Flexibility around shift work depending on business needs and projects, Schedule and days start and end time are subject to change

Provide support for executive meetings & video conferences

Be available for on-call support after hours

Work well independently and in team setting

Be flexible to the constantly changing environment

Work with a sense of urgency to satisfy client needs within SLA

Work on strategic and tactical projects that align with objectives

Qualifications

5 years' proven experience working in an executive support / white glove organization

Prior experience supporting conference rooms & AV equipment

Ability to communicate technical concepts to a non-technical audience

Ability to work with virtual and in-person teams, and work under pressure or to a deadline

Preferred Technical Certifications

CompTIA A+, Network+, Security+

Apple Certified iOS Technician (ACIT) Apple Certified Support Professional (ACSP), Apple Certified Macintosh Technician (ACMT)

Microsoft Certified Windows Associate Windows 10 (MCSA), Microsoft Office Specialist (MOS)

ITL Foundations v3

Building desktops from images with close attention to detail for personalization & customization

Knowledge of Active Directory, Group Policy

Networking knowledge TCP/IP, DNS, DHCP, VPN

Mobile Technology IOS, InTune

Operating Systems Windows 10, Windows 7, MacOS, IOS

Microsoft Office or Office 365

Installation & Configuration of Windows & IOS Applications