Company:
Mindlance
Location: Pearl River
Closing Date: 22/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description: What will you do?
" Perform on-site installation, repair, maintenance, qualification, and validation of Multi Vendor (MVS) CAT II designation instrumentation with a focus on the following:
" Chromatography (Cytiva AKTA FPLC, Agilent & Waters HPLC, Waters UPLC)
" Liquid Handlers (Agilent BRAVO)
" Cell Counters (Beckman ViCell XR)
" Thermo Corona CAD
" Shimadzu UV-Vis
" Other areas of focus include but not limited to: Kuhner shakers, Millipore Air Samplers, Water Purification, back up support for on site CAT I Engineers (incubators, centrifuge, plate washers, etc.)
" Must be client-focused, working in conjunction with other ULS teams and Sales.
" Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
" Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
" Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
" Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
" Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.
" Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
" Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
" Other duties may be assigned.
How will you get here?
Education Bachelor s Degree in Chemistry, Sciences or related field preferred
Experience.
" 5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation in particular Chromatography.
" Hands-on experience with benchtop laboratory instrumentation systems
Knowledge, Skills, Abilities.
" Effective communication skills and establishing good customer rapport are essential
" Ability to prioritize service requests and produce clear and concise documentation
" Must be available to travel overnight up to 10% within the territory or other areas as required.
" Ability to safely lift 50 lbs with assistance on occasion.
" Ability to safely lift and carry 25-30 lbs continuously throughout the day.
" Ability to bend, squat, stretch, and reach on a daily basis in a service function.
" Ability to travel overnight at a minimum of 10%, after initial training period
" Maintain a valid driver s license and safe driving record.
" Regular and Reliable Attendance
" Position is expected to be onsite at the customer facility in Pearl River, NY 40 hours per week.
Comments for Suppliers: 7am to 3pm or 8am to 4pm 5 days per week
(some flexibility is available as needed) Looking for someone that has some engineering experience doing planned and unplanned work. Preferably HPLC trained.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
" Perform on-site installation, repair, maintenance, qualification, and validation of Multi Vendor (MVS) CAT II designation instrumentation with a focus on the following:
" Chromatography (Cytiva AKTA FPLC, Agilent & Waters HPLC, Waters UPLC)
" Liquid Handlers (Agilent BRAVO)
" Cell Counters (Beckman ViCell XR)
" Thermo Corona CAD
" Shimadzu UV-Vis
" Other areas of focus include but not limited to: Kuhner shakers, Millipore Air Samplers, Water Purification, back up support for on site CAT I Engineers (incubators, centrifuge, plate washers, etc.)
" Must be client-focused, working in conjunction with other ULS teams and Sales.
" Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
" Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
" Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
" Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
" Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.
" Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
" Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
" Other duties may be assigned.
How will you get here?
Education Bachelor s Degree in Chemistry, Sciences or related field preferred
Experience.
" 5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation in particular Chromatography.
" Hands-on experience with benchtop laboratory instrumentation systems
Knowledge, Skills, Abilities.
" Effective communication skills and establishing good customer rapport are essential
" Ability to prioritize service requests and produce clear and concise documentation
" Must be available to travel overnight up to 10% within the territory or other areas as required.
" Ability to safely lift 50 lbs with assistance on occasion.
" Ability to safely lift and carry 25-30 lbs continuously throughout the day.
" Ability to bend, squat, stretch, and reach on a daily basis in a service function.
" Ability to travel overnight at a minimum of 10%, after initial training period
" Maintain a valid driver s license and safe driving record.
" Regular and Reliable Attendance
" Position is expected to be onsite at the customer facility in Pearl River, NY 40 hours per week.
Comments for Suppliers: 7am to 3pm or 8am to 4pm 5 days per week
(some flexibility is available as needed) Looking for someone that has some engineering experience doing planned and unplanned work. Preferably HPLC trained.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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