Technical Support Engineer

Job Description

At Zephyrus Engineering, we specialize in providing innovative and sustainable engineering solutions across multiple sectors, including civil, environmental, structural, and geo technical engineering. Our mission is to create infrastructure and engineering solutions that meet today's challenges while promoting environmental stewardship. We operate at the intersection of technology and engineering, ensuring high-quality project delivery across commercial, public, and industrial domains.

As part of our commitment to operational excellence, we seek a Technical Support Engineer to provide top-tier technical support and maintenance for the critical systems and technologies that drive our projects. This role is vital to ensuring the smooth operation of the software, hardware, and tools we use across our engineering processes.

Within Zephyrus Engineering Limited, the Customer Service & Support (CSS) department builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their investment. 

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

Zephyrus engineering Limited mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Software Support:

Provide technical assistance for design software such as AutoCAD, Revit, Civil 3D, and project management tools.
Install, configure, and maintain engineering software systems to ensure optimal performance.
Collaborate with software vendors to resolve issues and provide updates to engineering teams.

Hardware and Network Support:

Maintain IT infrastructure, including workstations, servers, and network equipment, to ensure smooth operations.
Troubleshoot and resolve hardware-related issues with computers, printers, GPS systems, and surveying equipment.
Ensure field engineers have access to functioning tools and technologies at project sites.

Field Technology Support:

Provide on-site and remote technical support for engineering technologies, including drones, GPS units, and data collection devices.
Manage the calibration and upkeep of surveying equipment and sensors used in geotechnical and civil projects.

System Integration and Automation:

Assist with integrating new technologies into existing workflows (e.g., BIM systems, cloud-based tools).
Implement automation solutions to streamline project management and technical processes.

Documentation and Reporting:

Maintain detailed logs of support activities, troubleshooting steps, and resolutions.
Develop user manuals and technical guides for internal teams to ensure smooth system usage.
Monitor and report on the status of systems and technologies to management.

Qualifications

Required/Minimum Qualifications

3+ years technical support, technical consulting experience, or information technology experience

OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.

Health Insurance