Company:
Aditi Consulting
Location: Raleigh
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Responsibilities:
Handle the normal influx of support requests, case routing and escalation, document procedures for handling different types of issues, and interface with vendors with respect to user issues.
Diagnose and resolve basic technical issues, providing timely and effective solutions.
Assist users with troubleshooting hardware, software, and network connectivity issues.
Guide users through step-by-step solutions or escalate issues as needed.
Log and track all support requests in the ticketing system, ensuring accurate and detailed documentation.
Monitor and follow up on open tickets, ensuring issues are resolved promptly.
Requirements:
Office 365, SharePoint, and Virtual Desktop (VDI) experience, Azure VDI experience preferred
User/group administration experience
Comfortable working an on-call rotation
Experience using a ticketing system such as Jira or ServiceNow
Experience supporting users remotely over the phone and using remote control tools
Ability to provide in person support
Experience with Windows and Mac operating systems, troubleshooting issues with both operating systems
Experience with SCCM or Microsoft Intune or JAMF management
Excellent customer service skills
Additional Skills:
Some exposure to UNIX/Linux command line
Understanding of ITIL processes
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.
Handle the normal influx of support requests, case routing and escalation, document procedures for handling different types of issues, and interface with vendors with respect to user issues.
Diagnose and resolve basic technical issues, providing timely and effective solutions.
Assist users with troubleshooting hardware, software, and network connectivity issues.
Guide users through step-by-step solutions or escalate issues as needed.
Log and track all support requests in the ticketing system, ensuring accurate and detailed documentation.
Monitor and follow up on open tickets, ensuring issues are resolved promptly.
Requirements:
Office 365, SharePoint, and Virtual Desktop (VDI) experience, Azure VDI experience preferred
User/group administration experience
Comfortable working an on-call rotation
Experience using a ticketing system such as Jira or ServiceNow
Experience supporting users remotely over the phone and using remote control tools
Ability to provide in person support
Experience with Windows and Mac operating systems, troubleshooting issues with both operating systems
Experience with SCCM or Microsoft Intune or JAMF management
Excellent customer service skills
Additional Skills:
Some exposure to UNIX/Linux command line
Understanding of ITIL processes
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.
Share this job
Useful Links