Company:
Navistar, Inc.
Location: Lisle
Closing Date: 18/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Position Overview:
The Senior Technical Support Analyst is a Fully Remote position and assists International Dealers and Body Builders by providing diagnostic and repair guidance via a web-based casefile management ticketing system and inbound/outbound phone support.
This position is full-time Remote Work From Home with up to 10% travel required to dealer locations
The team works a weekly shift rotation described below – All hours are Central Time and are subject to change based on business needs:
Shift 1: Monday – Friday 7 AM – 4 PM (Roughly 5 weeks in a row then the below weekly rotation starts)
Shift 2: Monday – Friday 6 AM – 3 PM
Shift 3: Tuesday – Saturday 7 AM – 3 PM
Shift 4: Monday – Friday 12 PM to 9 PM
Cycle repeats
Responsibilities:
Support International Dealers and 3rd party Body Builders via web-based casefile management ticketing system and inbound/outbound phone support
Identifies emerging failure modes and escalates to cross-functional teams for investigation
Support new product launches
Provides feedback and suggestions to cross-functional teams for improvement
Travel on-site to dealer locations to support vehicle-down situations when needed
Minimum Requirements:
Bachelor’s degree
At least 2 years of field service engineering, automotive service or truck service experience
OR
Master’s degree
OR
At least 4 years of field service engineering, automotive service or truck service experience
Additional Requirements:
Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills:
Technical
6+ years Class 4-8 Diesel Truck diagnostics on engine, after treatment and electrical systems
Electric Vehicle experience is recommended but not required
Experience with diagnostic software such as Navistar NED, SDS, DLB, Cummins Insite, Allison DOC, Eaton Service Ranger 4, Wabco Toolbox
ASE certifications are recommended but not required
Formal vocational/college training related to Trucking or Automotive
Administrative
Microsoft Outlook
Entry-level PowerPoint and basic Excel
Microsoft Windows proficiency
Average 40+ WPM typing speed
Soft Skills
Strong verbal and written communication
Working independently in a remote environment
Strong team collaboration
Process oriented
Critical thinking and problem-solving
Customer-first focus
Company Overview:
At International Motors, LLC* (“International”), we’ve never backed away from forging our own path. Our openness and ability to meet customers where they are, combined with our curious mindset is what defines us as a company. And as individuals. With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey.
ABOUT INTERNATIONAL
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today,?few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit .
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement:
International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email??to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
The Senior Technical Support Analyst is a Fully Remote position and assists International Dealers and Body Builders by providing diagnostic and repair guidance via a web-based casefile management ticketing system and inbound/outbound phone support.
This position is full-time Remote Work From Home with up to 10% travel required to dealer locations
The team works a weekly shift rotation described below – All hours are Central Time and are subject to change based on business needs:
Shift 1: Monday – Friday 7 AM – 4 PM (Roughly 5 weeks in a row then the below weekly rotation starts)
Shift 2: Monday – Friday 6 AM – 3 PM
Shift 3: Tuesday – Saturday 7 AM – 3 PM
Shift 4: Monday – Friday 12 PM to 9 PM
Cycle repeats
Responsibilities:
Support International Dealers and 3rd party Body Builders via web-based casefile management ticketing system and inbound/outbound phone support
Identifies emerging failure modes and escalates to cross-functional teams for investigation
Support new product launches
Provides feedback and suggestions to cross-functional teams for improvement
Travel on-site to dealer locations to support vehicle-down situations when needed
Minimum Requirements:
Bachelor’s degree
At least 2 years of field service engineering, automotive service or truck service experience
OR
Master’s degree
OR
At least 4 years of field service engineering, automotive service or truck service experience
Additional Requirements:
Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills:
Technical
6+ years Class 4-8 Diesel Truck diagnostics on engine, after treatment and electrical systems
Electric Vehicle experience is recommended but not required
Experience with diagnostic software such as Navistar NED, SDS, DLB, Cummins Insite, Allison DOC, Eaton Service Ranger 4, Wabco Toolbox
ASE certifications are recommended but not required
Formal vocational/college training related to Trucking or Automotive
Administrative
Microsoft Outlook
Entry-level PowerPoint and basic Excel
Microsoft Windows proficiency
Average 40+ WPM typing speed
Soft Skills
Strong verbal and written communication
Working independently in a remote environment
Strong team collaboration
Process oriented
Critical thinking and problem-solving
Customer-first focus
Company Overview:
At International Motors, LLC* (“International”), we’ve never backed away from forging our own path. Our openness and ability to meet customers where they are, combined with our curious mindset is what defines us as a company. And as individuals. With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey.
ABOUT INTERNATIONAL
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today,?few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit .
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement:
International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email??to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
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