Program Manager (IT) V

Title: Program Manager (IT) V

Location: San Jose, CA (Open to remote and other hubs Austin, TX and Salt Lake City, UT)

Job Description:

As a Technical Program Manager, Responsible AI, this subject matter expert will have experience with governance of technology, data, and machine learning systems.

You will enable close partnerships with cross-functional teams, product, research and engineering, to define problem statements, design roadmaps, and scope programs with reference to compliance priorities, identify turning points and defining and tracking progress toward success metrics, ensuring that large cross- functional teams are aligned and led to completion.

This is an exciting opportunity to work with a highly visible and well-positioned organization in one of the most well established and highly trafficked e-commerce companies in the world. We keep up with the latest technologies, tools and challenge convention at every opportunity. Our platform serves billions of requests per day using a specialized hand is the backbone for many AI-powered applications.

Responsibilities:

Define requirements for tracking mechanisms related to responsible AI objectives, and develop strategic initiatives that will be rolled out company-wide.

Build a strong and aligned program to efficiently deliver on responsible AI priorities.

Define and track key metrics and key quality and performance indicators and drive cross-functional execution of program deliverables.

Collaborate with Legal, AI, UX, Privacy, Data Governance, Engineering, policy leads, and business owners to define governance program requirements, set priorities, and establish scope, which includes defining Responsible AI requirements and long-term strategy.

Manage cross-functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources accordingly.

Develop and own communication plans to effectively and proactively communicate program status, issues, and risks to team members.

How does this project impact the line of business or eBay as a whole?
Apart of the Responsible AI- preparing the company to be compliant with AI regulation

Someone who has experience building and running technology governance programs at tech companies

Tasked to build new capabilities and Gap analysis

Combine tech knowledge and machine learning and AI—privacy and info security already implemented this is not an aspect of this role

Looking for someone who has worked on other parts

Responding to the need to comply with upcoming regulations

Working across the company – needs someone experience and driving governance at a cross- functional level and adopt and align a doc to express data sets across functions

Doing gap analysis to find out the different needs and tooling the team could implement

Key areas; working with data sets, bias and fairness assessments—help team identify metrics that would be helpful for them to evaluate their data sets

Equitable performance for AI capabilities – complementing the work we see in privacy and security with aspects of social expertise around bias, fairness

May be evaluating vendor technologies – setting up those partnerships, vetting, helping team navigate insulation and creating dashboards

Key leadership role in helping determine technical solutions (would not be implementing)

Will not be leading a team but potential to build a team next year but not guaranteed--- work is ramping up

Required Skills (top 3 to 5/ non-negotiables):
What you like to see on resumes? (nice to have)

1

.
Must have experience being a part of or spearheading technology governance activities- (ie., previously built out a privacy risk data and applying it to the AI space)
1

.
AI experience

2

.
Evaluating technology maturity- flag risks, evaluate, and help navigate possible solutions
2

.
Bias and Fairness and Impact assessments experience

3

.
ServiceNow, Jira experience
3

.
AI policy experience

4

.
Having some experience with data set analysis- should feel comfortable if they had to work with a team and helping them manage their data
4

.
Excellent communication skills, managing tough timelines

5

.
Stakeholder management experience
5

.
Experience with responsible AI (nice to have)

Disqualifiers or Dislikes on Resumes:
N/A

Education Requirement:
If they have a Graduate degree

Minimum 3 years but looking for 5-10 years preferred- Mid-Senior level

Without a degree Minimum 7-10 years

Required Testing:
NA

Software Skills Required:
ServiceNow, Jira,

Required Certifications:
N/A

Preferred companies/industries:
Open to all

Candidate Value Proposition:
Any tech company (ie., Microsoft) but open to start ups

Any Company that has a significant tech arm within the business

Difficult Aspects of Role:
This is a fairly new role and line of work so there is opportunity to pave way within this team at eBay