ServiceNow Administrator

Our client, a major entertainment company located in Midtown, Manhattan is looking for a ServiceNow Administrator. This is a 1-year contract with the possibility of extension. This is a hybrid opportunity where the Client is looking for someone who can come into the office for meetings occasionally. This individual will have experienc with the following modules ITSM, ITOM, ITAM and SPM.

SUMMARY

The ServiceNow Administrator is a new role within the Global Technology Operation organization which will be responsible for administering the organization's Information Technology Service Management, Enterprise Architecture Management , and Service Portfolio Management platforms. This role will be expected to have a thorough understanding of Information Service Management, Application & Project Portfolio Management, and Technology Risk Management. They will be the primary administrators of the organization's ServiceNow platform and will assist with daily administration, configuration, and testing in the platforms and their modules.

The Systems Administrator role will also provide end-user support, assist with data quality management and maintenance, lead interactive training sessions, and generate reports and metrics for key stakeholders and executive management.

RESPONSIBILITIES

Perform day to day support, administration, and maintenance of the ServiceNow platform

Monitor health, usage, and overall license compliance

Manage system incidents and coordinate issue resolution with vendors

Attend vendor conferences/trainings and stay current on product roadmaps

Recommend feature enhancements which will improve workflows and processes

Create and maintain reports, dashboards, homepages, notifications, catalog items and flows

Interact with key stakeholders and assist with the requirement gathering

Deliver training sessions to end users, and provide technical guidance as a subject matter expert

Assist with quality assurance and testing of new features and upgrades

Develop functional testing plans, test cases and documentation

Assist with system improvements while maintaining best practices and OOB configurations

QUALIFICATIONS

3+ years' experience as a ServiceNow Administrator in an enterprise environment (Required)

Certified ServiceNow Administrator (CSA) certification (Required)

Experience with ServiceNow ITSM, ITBM/SPM (Required)

Experience with ServiceNow Discovery and ITOM (Required)

Experience with Integration Hub, Automation Engine, Flow and Workflow management modules

Experience with Application Portfolio Management concepts and insights

Understanding of business capabilities, business applications, and components

Excellent written and verbal communication skills

Ability to document and communicate technical information

Experience generating reports and interactive dashboards.

Experience with ServiceNow Performance Analytics (Preferred)

Strong analytical skills with the ability to analyze business processes and workflow

Understanding of Configuration Management Database (CMBD) components

Familiarity with Software Asset Management

Familiarity with JavaScript and XML

Familiarity with foundational ITIL principals

Ability to work both independently and collaboratively with cross-functional teams

Ability to multi-task, Highly Organized, with excellent time management skills