Cisco Unified Intelligence Center (CUIC) Analyst

V2Soft () is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer’s true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.

Job Description:

Experience Required:

5 Years working in-depth with the Cisco Unified Intelligence Center (CUIC) tool; 10+ years preferred

Skills Required:

Must have experience as a Microsoft SQL/TSQL developer

Must have strong experience in Database design and report development

Must understand complex SQL queries for relational databases

Must have the ability to develop ad hoc queries to isolate problems

Skills Preferred:

Nice to have experience with IBM Informix, GCP (Big Query, Cloud Spanner)

Nice to have database administration experience with jobs, stored procedures, link servers, and password management

Nice to have knowledge of call center business processes and customer call flow interactions

Nice to have a conceptual understanding of Cisco voice networking

Nice to have knowledge of business operation tools and processes including Agile, SAFE, Rally, Jira, ServiceNow, and general ITIL best practices, IT Service Management

Education Required:

Must have a degree in Computer Science, Engineering, or a related subject or equivalent experience; Bachelor's Degree preferred

V2Soft is an Equal Opportunity Employer ( EOE).

 - to view all of our open opportunities and to learn more about our benefits.