Company:
SGA Inc.
Location: Cary
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Software Guidance & Assistance, Inc., (SGA), is searching for a Service Specialist for a CONTRACT assignment with one of our premier Insurance Services clients in Cary, NC.
Responsibilities:
IT Service Financial Management provides the "Business” of IT with financial and operational transparency of its Service Catalog. Enabling the Business to make effective strategic decisions that maximize its return on its IT investments. The team ensures the financial health of the infrastructure service catalog through benchmarking and an industry standard taxonomy alignment.
Works closely on the annual planning process and ensure that service mix and budgets are in line with management and business requirements.
Develop and deliver multi-year complex financial models inclusive of asset/capital projections and ROIs.
Prepare executive-level materials demonstrating and simplifying complex business messages.
Identify operational/data gaps and deliver cross-functional resolutions via process/controls implementations.
Manage large data operations and preparation for annual Industry Benchmarking, including analysis and communication of benchmark performance to Technology Senior Leadership team.
Analyzes spending trends to ensure proper spend. Provides Finance with accurate forecasts. Collects, consolidates, and analyzes materials as necessary to facilitate decision making related to the program and service investments.
Supports senior leadership through financial modeling & analysis for M&A activities impacting Global Infrastructure.
Develop service delivery strategy, determines the services to be offered, define tiered/differentiated services, and measured with respect to value to the end user/stakeholders.
Participates in the monthly manager staff meetings to review service delivery reporting package and benchmarking of internally or externally delivered services.
Coordinates country-specific legal and financial compliance reviews.
Analyzes organization's experience with all regions for relevance to current or potential business.
Explores application-related issues with both business and IT professionals. Consults on conversion and retirement of core systems.
Monitors industry for new approaches to application development and implementation.
Supports standardization, leveraging best practices for the service management delivery process across the organization.
Provides guidance and coaching to lower level associates.
Required Skills:
10+ years of broad IT experience, including application development or infrastructure engineering/support
Excellent MS Excel skills for financial/mathematical modeling
Excellent MS PowerPoint skills, including development of Executive Level presentations
Excellent Communications & Relationship building skills
Knowledge & experience in TBM Taxonomy
Knowledge of IT services and financial management processes and best practices such as budgeting, cost allocations, capital and operating expense handling
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Responsibilities:
IT Service Financial Management provides the "Business” of IT with financial and operational transparency of its Service Catalog. Enabling the Business to make effective strategic decisions that maximize its return on its IT investments. The team ensures the financial health of the infrastructure service catalog through benchmarking and an industry standard taxonomy alignment.
Works closely on the annual planning process and ensure that service mix and budgets are in line with management and business requirements.
Develop and deliver multi-year complex financial models inclusive of asset/capital projections and ROIs.
Prepare executive-level materials demonstrating and simplifying complex business messages.
Identify operational/data gaps and deliver cross-functional resolutions via process/controls implementations.
Manage large data operations and preparation for annual Industry Benchmarking, including analysis and communication of benchmark performance to Technology Senior Leadership team.
Analyzes spending trends to ensure proper spend. Provides Finance with accurate forecasts. Collects, consolidates, and analyzes materials as necessary to facilitate decision making related to the program and service investments.
Supports senior leadership through financial modeling & analysis for M&A activities impacting Global Infrastructure.
Develop service delivery strategy, determines the services to be offered, define tiered/differentiated services, and measured with respect to value to the end user/stakeholders.
Participates in the monthly manager staff meetings to review service delivery reporting package and benchmarking of internally or externally delivered services.
Coordinates country-specific legal and financial compliance reviews.
Analyzes organization's experience with all regions for relevance to current or potential business.
Explores application-related issues with both business and IT professionals. Consults on conversion and retirement of core systems.
Monitors industry for new approaches to application development and implementation.
Supports standardization, leveraging best practices for the service management delivery process across the organization.
Provides guidance and coaching to lower level associates.
Required Skills:
10+ years of broad IT experience, including application development or infrastructure engineering/support
Excellent MS Excel skills for financial/mathematical modeling
Excellent MS PowerPoint skills, including development of Executive Level presentations
Excellent Communications & Relationship building skills
Knowledge & experience in TBM Taxonomy
Knowledge of IT services and financial management processes and best practices such as budgeting, cost allocations, capital and operating expense handling
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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