Network/Operations - IT Security Administrator I

Pay rate range: $25-30/hr.

Job Title: IT White Glove Support Specialist

Location: NYC, NY

Job Description:

We are seeking a highly skilled IT White Glove Support Specialist to provide top-tier technical support at our NYC office, where our senior executives are based. This role requires exceptional customer service skills, technical expertise, and a proactive approach to problem-solving.

Responsibilities:

• Provide high-quality, personalized IT support to the CEO and senior executives.

• Troubleshoot and resolve hardware, software, and network issues promptly.

• Set up and configure devices, including laptops, mobile phones, and tablets.

• Ensure seamless operation of video conferencing and presentation systems.

• Manage and support office IT infrastructure, including printers, network devices, and security systems.

• Maintain detailed records of support requests and resolutions.

• Collaborate with the broader IT team to implement and support new technologies.

• Conduct regular system audits and updates to ensure optimal performance and security.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 5 years of experience in IT support, with at least 2 years in a white glove support role.

• Strong knowledge of Windows and macOS operating systems.

• Proficiency in supporting Microsoft Office Suite, email clients, and other productivity tools.

• Experience with mobile device management (MDM) and remote support tools.

• Excellent communication and interpersonal skills.

• Ability to work independently and handle high-pressure situations with professionalism.

• Strong problem-solving skills and attention to detail.

• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP) are a plus.