Company:
DP Professionals
Location: Columbia
Closing Date: 18/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
DPP is seeking a Workstation Support Analyst for an opportunity in Columbia, SC. This role requires the ability to obtain a US security clearance.
Work arrangement:
Onsite
W2 position; 12 months
This role requires the ability to obtain a low-level US security clearance, which requires a thorough background search and US citizenship.
Top skills:
Teams
Excel
MS Office
MS Windows
Preferred:
CompTIA A+ or higher is preferred (but not required)
Summary:
On any given day, The Workstation Support Analyst could be building workstations, backing up data, installing software, and deploying new workstations to users.
Customer service and communication skills are the most needed skills in this role that is focused on helping users stay productive.
Minimum required work experience:
2 years of technical operations support experience.
Job/class description:
Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
Tests, troubleshoots, maintains, modifies, validates and documents application packages.
Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
Keeps apprised of new technologies related to workstation support procedures.
Required knowledge, skills, and abilities:
Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
Able to provide on-the-spot training to users.
Understands operating systems imaging concepts.
Able to make recommendations on selection of hardware and software products to address business requirements.
Familiarity with computer and workstation equipment.
Routine transporting of items up to 30 lbs.
Transporting items up to 70 lbs. on occasion.
Preferred KSAs:
Able to assist in the support and maintenance of the overall infrastructure.
CompTIA A+ or higher certification.
Work environment:
Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
This team is a sub-team of 15 members; the entire team for Workstation Support is comprised of 70 members.
Many of the members are tenured techs, some having over 10 years with the client company. People enjoy this company environment and the work they do.
Required education/equivalencies:
Associates degree in Computer Science, Information Technology, or other job-related degree;
OR, 2 years job-related work experience (total 4 years without a degree)
Interested? Learn more:
Click the apply button or contact our recruiter Daniel at (url removed) to learn more about this position (#(phone number removed).
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
US Citizen: This role requires the ability to obtain a low-level US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply. EOE/AA/V/D
Work arrangement:
Onsite
W2 position; 12 months
This role requires the ability to obtain a low-level US security clearance, which requires a thorough background search and US citizenship.
Top skills:
Teams
Excel
MS Office
MS Windows
Preferred:
CompTIA A+ or higher is preferred (but not required)
Summary:
On any given day, The Workstation Support Analyst could be building workstations, backing up data, installing software, and deploying new workstations to users.
Customer service and communication skills are the most needed skills in this role that is focused on helping users stay productive.
Minimum required work experience:
2 years of technical operations support experience.
Job/class description:
Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
Tests, troubleshoots, maintains, modifies, validates and documents application packages.
Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
Keeps apprised of new technologies related to workstation support procedures.
Required knowledge, skills, and abilities:
Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
Able to provide on-the-spot training to users.
Understands operating systems imaging concepts.
Able to make recommendations on selection of hardware and software products to address business requirements.
Familiarity with computer and workstation equipment.
Routine transporting of items up to 30 lbs.
Transporting items up to 70 lbs. on occasion.
Preferred KSAs:
Able to assist in the support and maintenance of the overall infrastructure.
CompTIA A+ or higher certification.
Work environment:
Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
This team is a sub-team of 15 members; the entire team for Workstation Support is comprised of 70 members.
Many of the members are tenured techs, some having over 10 years with the client company. People enjoy this company environment and the work they do.
Required education/equivalencies:
Associates degree in Computer Science, Information Technology, or other job-related degree;
OR, 2 years job-related work experience (total 4 years without a degree)
Interested? Learn more:
Click the apply button or contact our recruiter Daniel at (url removed) to learn more about this position (#(phone number removed).
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
US Citizen: This role requires the ability to obtain a low-level US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply. EOE/AA/V/D
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