Company:
Global Commerce & Information, Inc.
Location: St. Louis
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Your Success is Our Success. Global CI is an award-winning 30-year IT Services company founded on the principles of providing high-quality, value-added technology consulting services. Our vision is to create a better future by improving the lives of the people we serve through emerging technologies. Join us and together we will advance the future of technology services.
Global CI offers competitive compensation and non-salary benefits to all eligible employees.
Job Description
Job Summary:
As an ITOM and CMDB Specialist, you will be responsible for working closely with our ServiceNow implementation partner to ensure the successful design, development, and deployment of IT Operations Management (ITOM) modules and the Configuration Management Database (CMDB) on the ServiceNow platform. You will collaborate with internal stakeholders and external consultants to gather requirements, define objectives, and oversee the implementation of ITOM and CMDB processes that align with our organizational goals and industry best practices.
Key Responsibilities:
Act as the primary point of contact between Ascension Technologies and the ServiceNow implementation partner, ensuring effective communication and collaboration throughout the ITOM and CMDB implementation project.
Collaborate with internal stakeholders to gather and document business requirements for ITOM and CMDB, ensuring alignment with organizational objectives and best practices.
Work with the implementation partner to design, develop, and implement ITOM processes, including Discovery, Event Management, Orchestration, Cloud Management and Service Mapping.
Oversee the configuration and customization of the CMDB to ensure accurate and comprehensive asset and configuration data is maintained.
Review and validate ServiceNow ITOM and CMDB configurations, customizations, and integrations developed by the implementation partner to ensure they meet business needs and technical standards.
Manage the platform's data integrity by establishing and maintaining CMDB data governance policies and procedures.
Facilitate platform testing, user acceptance testing (UAT), and go-live activities for ITOM and CMDB modules, ensuring a smooth transition to the new ServiceNow environment.
Provide input on platform upgrades, patching, and maintenance activities related to ITOM and CMDB, ensuring minimal disruption to business operations.
Develop and implement performance metrics, KPIs, and reporting tools to monitor the effectiveness of ITOM and CMDB processes and identify areas for improvement.
Conduct training sessions and workshops for end-users and IT staff to ensure effective adoption of ITOM and CMDB functionalities within ServiceNow.
Ensure compliance with ITOM and CMDB policies, standards, and regulatory requirements throughout the implementation process.
Stay up-to-date with the latest ServiceNow ITOM and CMDB features, updates, and industry trends to provide informed recommendations for continuous improvement.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience will also be considered.
7+ years of experience in IT Operations Management (ITOM) and Configuration Management Database (CMDB) with a strong focus on the ServiceNow platform.
Experience working in a client-facing role, ideally in collaboration with a third-party implementation partner.
ServiceNow ITOM certifications (such as Discovery, Service Mapping) are required. Additional certifications like Certified Implementation Specialist (CIS) or ITIL are highly preferred.
Proven experience in designing and implementing ITOM processes, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management on the ServiceNow platform.
Strong understanding of CMDB best practices and experience in applying them within an enterprise environment.
Excellent communication and interpersonal skills, with the ability to manage relationships with both technical and non-technical stakeholders.
Ability to work independently and collaboratively, managing multiple priorities in a fast-paced environment.
Additional Information:
Primary Goals for ServiceNow Sr. ITOM/CMDB Specialist
Replatform ServiceNow to improve compliance and functionality.7+ years of experience in IT Service Management, with a strong focus on ServiceNow platform implementation and administration.
Focus on IT operations management (incident, problem, change management) and strategic portfolio management. Proven experience in designing and implementing ITSOM processes, workflows, and automation on the ServiceNow platform.
Importance of communication with process owners and understanding ITOM and ITIL architecture.
Qualifications and Experience:
No non-negotiable certifications, but deployment qualifications for ITSM, ITOM, and CMDB are preferred.
Educational background in computer science is desirable but not mandatory.
5-10 years of experience in building and deploying complex software applications.
Benefits include:
Comprehensive medical, dental, vision, life, and short & long-term disability insurance + health savings account
Matching 401k retirement plan + IRA's and Roth IRA's
Generous paid time off and paid holidays
Employee recruitment/referral bonus
Paid community service hours
Tuition reimbursement
Employee discounts
At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Global Commerce & Information, Inc maintains a drug-free workplace.
Global CI offers competitive compensation and non-salary benefits to all eligible employees.
Job Description
Job Summary:
As an ITOM and CMDB Specialist, you will be responsible for working closely with our ServiceNow implementation partner to ensure the successful design, development, and deployment of IT Operations Management (ITOM) modules and the Configuration Management Database (CMDB) on the ServiceNow platform. You will collaborate with internal stakeholders and external consultants to gather requirements, define objectives, and oversee the implementation of ITOM and CMDB processes that align with our organizational goals and industry best practices.
Key Responsibilities:
Act as the primary point of contact between Ascension Technologies and the ServiceNow implementation partner, ensuring effective communication and collaboration throughout the ITOM and CMDB implementation project.
Collaborate with internal stakeholders to gather and document business requirements for ITOM and CMDB, ensuring alignment with organizational objectives and best practices.
Work with the implementation partner to design, develop, and implement ITOM processes, including Discovery, Event Management, Orchestration, Cloud Management and Service Mapping.
Oversee the configuration and customization of the CMDB to ensure accurate and comprehensive asset and configuration data is maintained.
Review and validate ServiceNow ITOM and CMDB configurations, customizations, and integrations developed by the implementation partner to ensure they meet business needs and technical standards.
Manage the platform's data integrity by establishing and maintaining CMDB data governance policies and procedures.
Facilitate platform testing, user acceptance testing (UAT), and go-live activities for ITOM and CMDB modules, ensuring a smooth transition to the new ServiceNow environment.
Provide input on platform upgrades, patching, and maintenance activities related to ITOM and CMDB, ensuring minimal disruption to business operations.
Develop and implement performance metrics, KPIs, and reporting tools to monitor the effectiveness of ITOM and CMDB processes and identify areas for improvement.
Conduct training sessions and workshops for end-users and IT staff to ensure effective adoption of ITOM and CMDB functionalities within ServiceNow.
Ensure compliance with ITOM and CMDB policies, standards, and regulatory requirements throughout the implementation process.
Stay up-to-date with the latest ServiceNow ITOM and CMDB features, updates, and industry trends to provide informed recommendations for continuous improvement.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience will also be considered.
7+ years of experience in IT Operations Management (ITOM) and Configuration Management Database (CMDB) with a strong focus on the ServiceNow platform.
Experience working in a client-facing role, ideally in collaboration with a third-party implementation partner.
ServiceNow ITOM certifications (such as Discovery, Service Mapping) are required. Additional certifications like Certified Implementation Specialist (CIS) or ITIL are highly preferred.
Proven experience in designing and implementing ITOM processes, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management on the ServiceNow platform.
Strong understanding of CMDB best practices and experience in applying them within an enterprise environment.
Excellent communication and interpersonal skills, with the ability to manage relationships with both technical and non-technical stakeholders.
Ability to work independently and collaboratively, managing multiple priorities in a fast-paced environment.
Additional Information:
Primary Goals for ServiceNow Sr. ITOM/CMDB Specialist
Replatform ServiceNow to improve compliance and functionality.7+ years of experience in IT Service Management, with a strong focus on ServiceNow platform implementation and administration.
Focus on IT operations management (incident, problem, change management) and strategic portfolio management. Proven experience in designing and implementing ITSOM processes, workflows, and automation on the ServiceNow platform.
Importance of communication with process owners and understanding ITOM and ITIL architecture.
Qualifications and Experience:
No non-negotiable certifications, but deployment qualifications for ITSM, ITOM, and CMDB are preferred.
Educational background in computer science is desirable but not mandatory.
5-10 years of experience in building and deploying complex software applications.
Benefits include:
Comprehensive medical, dental, vision, life, and short & long-term disability insurance + health savings account
Matching 401k retirement plan + IRA's and Roth IRA's
Generous paid time off and paid holidays
Employee recruitment/referral bonus
Paid community service hours
Tuition reimbursement
Employee discounts
At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Global Commerce & Information, Inc maintains a drug-free workplace.
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