Company:
Diverse Lynx
Location: Milwaukee
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Key Responsibilities:
" Lead all technical aspects of Salesforce implementations and / or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lighting development
" Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to the offshore senior and junior developers
" Provide the necessary guidance to estimate user stories
" Clarify any ambiguity with the user story requirements and baseline the estimation
" Deliver Field Service Lightning application architecture and guide development, integration, distributed data management, and application testing teams.
" Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions.
" Design and delivery of Salesforce engagements for customers
" Understand challenges faced by the customer s Field Service teams and provide solution using Salesforce & FSL product features and capabilities, and Industry best practices.
" Working with customers to analyze and resolve Salesforce and FSL product related issues/requirements
" Participate in the full software development life cycle from technical design to development, testing and deployment
" Design and develop solutions that best leverage the Salesforce FSL features to support critical business functions and meet project objectives, business requirements and customer goals
" Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
" Develop, test, and document custom development, integrations, and data migration elements of FSL implementation.
" Analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.
" Provide thought & technology leadership on Field Service Management to customer & Practice
Position Specification:
Qualifications, Experience & Specialist Skills:
Essential:
" Excellent understanding of Field service business Workforce Management, Asset Service Management, Warranty & Service Contract Management -
" Salesforce Platform Architecture expertise
" Excellent knowledge of Salesforce FSL Configuration & Customization
" Strong SFDC Development Experience
" Integration skills
" 8+ years IT/FSM/SFDC experience preferable
" Min 4 years of experience as Sal esforce Technical Architect
" Minimum 2 years experience on FSL Configuration, architecture and development
" Experience with multiple Field Service Management products will be an added advantage
" Experience in Lightning (Aura) Components & Lightning Web Components(LWC) development will be added advantage
Management Skills:
" Able to guide & help the team for successful delivery of FSL engagements
" Experience working in a Global delivery environment, preferably in client facing roles and representing remotely located teams
Interpersonal Skills:
" Excellent communication written and oral and able to effectively manage the relationships
" Good conflict manager able to identify and resolve conflicts and see the common way in the interest of the end customer
" Good motivator able to create and sustain enthusiasm in the teams about a given pursuit or opportunity.
" Problem solver able to think outside the box to new and repeat problem situations
" Good decision making able to process available information and make the right decisions objectively
" Collaboration work effectively with Practice/project teams to ensure best outcome for customer
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
" Lead all technical aspects of Salesforce implementations and / or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lighting development
" Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to the offshore senior and junior developers
" Provide the necessary guidance to estimate user stories
" Clarify any ambiguity with the user story requirements and baseline the estimation
" Deliver Field Service Lightning application architecture and guide development, integration, distributed data management, and application testing teams.
" Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions.
" Design and delivery of Salesforce engagements for customers
" Understand challenges faced by the customer s Field Service teams and provide solution using Salesforce & FSL product features and capabilities, and Industry best practices.
" Working with customers to analyze and resolve Salesforce and FSL product related issues/requirements
" Participate in the full software development life cycle from technical design to development, testing and deployment
" Design and develop solutions that best leverage the Salesforce FSL features to support critical business functions and meet project objectives, business requirements and customer goals
" Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
" Develop, test, and document custom development, integrations, and data migration elements of FSL implementation.
" Analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.
" Provide thought & technology leadership on Field Service Management to customer & Practice
Position Specification:
Qualifications, Experience & Specialist Skills:
Essential:
" Excellent understanding of Field service business Workforce Management, Asset Service Management, Warranty & Service Contract Management -
" Salesforce Platform Architecture expertise
" Excellent knowledge of Salesforce FSL Configuration & Customization
" Strong SFDC Development Experience
" Integration skills
" 8+ years IT/FSM/SFDC experience preferable
" Min 4 years of experience as Sal esforce Technical Architect
" Minimum 2 years experience on FSL Configuration, architecture and development
" Experience with multiple Field Service Management products will be an added advantage
" Experience in Lightning (Aura) Components & Lightning Web Components(LWC) development will be added advantage
Management Skills:
" Able to guide & help the team for successful delivery of FSL engagements
" Experience working in a Global delivery environment, preferably in client facing roles and representing remotely located teams
Interpersonal Skills:
" Excellent communication written and oral and able to effectively manage the relationships
" Good conflict manager able to identify and resolve conflicts and see the common way in the interest of the end customer
" Good motivator able to create and sustain enthusiasm in the teams about a given pursuit or opportunity.
" Problem solver able to think outside the box to new and repeat problem situations
" Good decision making able to process available information and make the right decisions objectively
" Collaboration work effectively with Practice/project teams to ensure best outcome for customer
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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