Company:
Tryfacta, Inc
Location: Seattle
Closing Date: 21/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Position Title: IT Service Desk Technician I
Location: Seattle, WA- Hybrid
Duration: 12 months
General Summary:
Under direction of the Manager-IT Service Desk, this contractor will ensure proper computer hardware and software operations exist for maximum uptime. Will assist end user via phone, email, chat, walk-up and on-site for installs, upgrades, desktop/laptop hardware, software, printers, peripherals, and phones. Will escalate technical issues and coordinate with IT staff to resolve problems and provide solutions. Will consult with outside vendors and consultants as needed.
Required Licenses or Certifications: ITIL 4 Foundation (preferred)
Essential Functions:
Receive requests through the tracking system via email, phone, chat, service ticket for assistance on desktop and computer related problems including network, hardware, software, peripheral, phone, and related equipment; determine severity of problems, troubleshoot, resolves, or refers to appropriate technical staff, as appropriate, trains users in resolving problems.
" Participate in acquisition, installation, upgrade, and maintenance of desktop computers, software, and related systems, installs, moves/relocates, and configures desktop software for new users.
" Ensures quality customer service to client users; ensures proper and accurate feedback on technical problems; and coordinates communications between client and information technology staff.
Ensures conformance with established information technology policies and procedures.
Specific Qualifications, Knowledge, and Skills:
" Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public.
" Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
" Identifying, troubleshooting, and resolving basic computer hardware, software, network, phone, and peripherals.
" Responding to user requests and providing effective customer service using clear communication skills.
" Working under steady pressure with frequent interruptions and a high degree of personnel contact by phone or in person.
Physical Demands/Work Environment:
Work will be performed in a standard office environment and via a remote office.
During initial training period, the contractor will be primarily onsite.
Once training completed, the contractor will be onsite 1-2 days a week and remote otherwise.
" Could be subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds.
Tryfacta is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Position Title: IT Service Desk Technician I
Location: Seattle, WA- Hybrid
Duration: 12 months
General Summary:
Under direction of the Manager-IT Service Desk, this contractor will ensure proper computer hardware and software operations exist for maximum uptime. Will assist end user via phone, email, chat, walk-up and on-site for installs, upgrades, desktop/laptop hardware, software, printers, peripherals, and phones. Will escalate technical issues and coordinate with IT staff to resolve problems and provide solutions. Will consult with outside vendors and consultants as needed.
Required Licenses or Certifications: ITIL 4 Foundation (preferred)
Essential Functions:
Receive requests through the tracking system via email, phone, chat, service ticket for assistance on desktop and computer related problems including network, hardware, software, peripheral, phone, and related equipment; determine severity of problems, troubleshoot, resolves, or refers to appropriate technical staff, as appropriate, trains users in resolving problems.
" Participate in acquisition, installation, upgrade, and maintenance of desktop computers, software, and related systems, installs, moves/relocates, and configures desktop software for new users.
" Ensures quality customer service to client users; ensures proper and accurate feedback on technical problems; and coordinates communications between client and information technology staff.
Ensures conformance with established information technology policies and procedures.
Specific Qualifications, Knowledge, and Skills:
" Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public.
" Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
" Identifying, troubleshooting, and resolving basic computer hardware, software, network, phone, and peripherals.
" Responding to user requests and providing effective customer service using clear communication skills.
" Working under steady pressure with frequent interruptions and a high degree of personnel contact by phone or in person.
Physical Demands/Work Environment:
Work will be performed in a standard office environment and via a remote office.
During initial training period, the contractor will be primarily onsite.
Once training completed, the contractor will be onsite 1-2 days a week and remote otherwise.
" Could be subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds.
Tryfacta is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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