Company:
i360technologies
Location: Herndon
Closing Date: 18/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
Support the Help desk to include resolving deployed Agency functional issues and elevating defects and change requests through the Configuration Management process.
Document Help desk trouble tickets in the help desk ticketing tool (Remedy) and leveraging the tool to create help desk metrics and frequently asked question (FAQ) guides.
Analyze and resolving reported help desk problems.
Triage problems to determine potential causes and to resolve or escalate issues as appropriate.
Develop and conduct functional help desk training sessions for help desk team members.
Plan, coordinate, and provide cut-over activities for transitioning new customers into the production environment and post-production support.
Provide leadership and expertise to analyze, troubleshoot and recommend break fix solutions and improvements based upon “best practices” and R12.2.7 functionality for the following CLM business process flow areas and tasks:Manage iProcurement Requisitions and Amendments
Manage Requisitions and Awards Approval Processes
Workload Assignments
Manage Solicitations and Solicitation Templates
Manage Contract Awards of all Types
Contract Modifications and Post Award Administration
Process CLM Receipts, Acceptance & Return
Document all recommendations, requirements, design, configurations, meeting notes, test scripts and results, and project issues as needed.
The amount of professional growth opportunities we offer is unlimited. From individual needs to future leadership positions, and opportunities to move laterally or upward throughout the organization to open positions that align with your future professional goals; the possibilities are endless. Our strategic goals for growth will enable you to make i360 the company you retire from!
Support the Help desk to include resolving deployed Agency functional issues and elevating defects and change requests through the Configuration Management process.
Document Help desk trouble tickets in the help desk ticketing tool (Remedy) and leveraging the tool to create help desk metrics and frequently asked question (FAQ) guides.
Analyze and resolving reported help desk problems.
Triage problems to determine potential causes and to resolve or escalate issues as appropriate.
Develop and conduct functional help desk training sessions for help desk team members.
Plan, coordinate, and provide cut-over activities for transitioning new customers into the production environment and post-production support.
Provide leadership and expertise to analyze, troubleshoot and recommend break fix solutions and improvements based upon “best practices” and R12.2.7 functionality for the following CLM business process flow areas and tasks:Manage iProcurement Requisitions and Amendments
Manage Requisitions and Awards Approval Processes
Workload Assignments
Manage Solicitations and Solicitation Templates
Manage Contract Awards of all Types
Contract Modifications and Post Award Administration
Process CLM Receipts, Acceptance & Return
Document all recommendations, requirements, design, configurations, meeting notes, test scripts and results, and project issues as needed.
The amount of professional growth opportunities we offer is unlimited. From individual needs to future leadership positions, and opportunities to move laterally or upward throughout the organization to open positions that align with your future professional goals; the possibilities are endless. Our strategic goals for growth will enable you to make i360 the company you retire from!
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