Telecom Engineer

Title: Telecom Engineer

Duration: 12+ months

Location: Vacaville, CA

Must-have requirements:

MS Teams and MS Teams Telephony migration.

Five9 Contact Center.

Proficient networking experience.

Project Management.

OPTIONAL: AVAYA telephony.

Duties:

Lead/Assist with the migration of Avaya Telephony to MS Teams Telephony solution.

Expert with Avaya & MS Teams Telephony, implementations, and administration

Expert with supporting remote telecom services to a remote work force.

Experienced with Contact Center operations and administration.

Experienced with IVR call flows and call routing.

Adept and/or proficient with Networking (Routing, Firewall, etc.)

Work with other Telecom engineers to design and implement well-integrated products.

Technical knowledge and skills:

BS or MS in Computer Science or equivalent degree

8+ years of Telecom experience

3+ years of proven technical lead and CCaas experience

3 + years of proven technical lead and UCaas experience

Proficiency in Five 9 support, Avaya & MS Teams Telephony, administration, migration

2 + years of proven experience with administering contact center services

Adept and/or proficient in Networking.

Proficient in Telecom operations, administration, and support.

Working knowledge of Windows

Strong communication and writing skills.

Should be able to write reports using various reports generation tools and languages.

Expert knowledge of Server patching (Window and Linux)

Prior experience in the insurance industry is a plus.

Five 9, Avaya, MS Teams certifications desirable