Company:
ARK Solutions, Inc.
Location: Atlanta
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Ark Solutions Inc is looking for GIS IT Support Specialist!
Position: GIS IT Support Specialist
Location: Atlanta, GA (Remote/Hybrid)
Duration: 7+ Months and possibility of extension
Description:
Seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g. custom, Esri Web/Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g. ArcGIS Online and SiteScan), and mobile products (Field Maps). Reviews and triages submitted support tickets. Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions and preparing documentation/knowledgebase articles. Will develop GIS User Group and conduct training programs to support GIS User Group.
Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS.
Candidate will be working in the Enterprise GIS Team of IT Applications. Candidates will primarily work with EGIS and IT team members and interacting with end users/customers. The candidate will follow guidance in providing ticket resolutions.
Day-to-day Responsibilities:
Acts as 1st line/tier of GIS technical support
Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications
Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
Assists team with GIS upgrades, projects, and provides on-call supports needed
Develops, updates, or maintains system/technical documentation as needed
Develops GIS User Group, resources, and assists in training material creation
Skills
Required / Desired
Experience
Bachelor’s degree in related field from accredited college or university
Required
Knowledge and experience with Esri ArcGIS Desktop (ArcMap/ArcGIS Pro)
Required
3 Years
Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS
Desired
Experience with ArcGIS Online or ArcGIS mobile applications
Desired
Experience working with Esri geodatabases (e.g. mapping, editing, analysis), or any other GIS data development/management experience
Desired
Passion to provide excellent customer service and build effective customer relationships
Required
Excellent communication, interpersonal, collaboration, and teamwork skills
Required
Position: GIS IT Support Specialist
Location: Atlanta, GA (Remote/Hybrid)
Duration: 7+ Months and possibility of extension
Description:
Seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g. custom, Esri Web/Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g. ArcGIS Online and SiteScan), and mobile products (Field Maps). Reviews and triages submitted support tickets. Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions and preparing documentation/knowledgebase articles. Will develop GIS User Group and conduct training programs to support GIS User Group.
Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS.
Candidate will be working in the Enterprise GIS Team of IT Applications. Candidates will primarily work with EGIS and IT team members and interacting with end users/customers. The candidate will follow guidance in providing ticket resolutions.
Day-to-day Responsibilities:
Acts as 1st line/tier of GIS technical support
Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications
Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
Assists team with GIS upgrades, projects, and provides on-call supports needed
Develops, updates, or maintains system/technical documentation as needed
Develops GIS User Group, resources, and assists in training material creation
Skills
Required / Desired
Experience
Bachelor’s degree in related field from accredited college or university
Required
Knowledge and experience with Esri ArcGIS Desktop (ArcMap/ArcGIS Pro)
Required
3 Years
Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS
Desired
Experience with ArcGIS Online or ArcGIS mobile applications
Desired
Experience working with Esri geodatabases (e.g. mapping, editing, analysis), or any other GIS data development/management experience
Desired
Passion to provide excellent customer service and build effective customer relationships
Required
Excellent communication, interpersonal, collaboration, and teamwork skills
Required
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