Company:
Ozinga Bros, Inc.
Location: Mokena
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
Summary:
The Application Support Analyst – Customer Relationship Management (CRM) provides both internal and external technical
support for company software with primary focus on the operational side of Ozinga. This position is responsible for implementing,
upgrading, and maintaining programs and processes, working with databases, file systems, and integrations using a variety of
tools. The Application Support Analyst – Customer Relationship Management (CRM) must have the ability to work in a fast-paced
and focused environment while maintaining a positive team culture.
Qualifications:
Education/Specialized Knowledge/Professional Certifications:
High School Diploma or equivalent required
Undergraduate degree preferred or equivalent work experience required
General understanding of operating systems, computers, and application software
Salesforce Associate or Salesforce Certified Administrator Certificate required
Experience:
Minimum of 1-year application support experience and customer service experience
Previous experience with implementing new software and administrating systems preferred
Experience with source control (git) preferred
Skills:
Effective interpersonal communication, both written and verbal
Time management and task organization
Knowledge retention and documentation
Physical Requirements:
Regularly required to talk or hear; frequently is required to stand; walk; use hands to finger, handle or feel; and reach
with hands and arms
Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth
perception and ability to adjust focus
Lift/carry up to 25 pounds on occasion
Working Conditions:
Operation within a professional office environment
Routine usage of standard office equipment such as computers, phones, photocopiers and filing cabinets
Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, veteran status, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
Responsibilities:
Principal Duties and Responsibilities:
Support, maintain, document and implement Business Systems related to Software and Operations
Respond to and resolve open issues in the Tier 3 Help Desk queue
Ability to logically troubleshoot system and data issues, and write and execute ad-hoc SQL queries
Maintain excellent communication with project teams on deadlines and status, ensuring expectations are met
Review systems and identify areas to improve integration and streamline business processing, utilizing knowledge of
current and emerging technologies
Specific Duties and Responsibilities:
Create, maintain, and review documentation for all internal customizations, procedures, and training
Maintain Salesforce Environment Health using Salesforce Optimizer and Security Health Check
Maintain user accounts using roles for organization structure, and permission sets and profiles for security
Work with End Users to define problem points and create and document customizations based on needs
Maintain incoming tickets, and visibility of Salesforce Work via assorted planning tools
Communicate with end users about changes made to the Salesforce Environment
Global Responsibilities:
Regular attendance and physical presence at work is an essential function of this position
This job may require additional duties not listed above and the employee may be asked to perform those duties to meet
business needs
Summary:
The Application Support Analyst – Customer Relationship Management (CRM) provides both internal and external technical
support for company software with primary focus on the operational side of Ozinga. This position is responsible for implementing,
upgrading, and maintaining programs and processes, working with databases, file systems, and integrations using a variety of
tools. The Application Support Analyst – Customer Relationship Management (CRM) must have the ability to work in a fast-paced
and focused environment while maintaining a positive team culture.
Qualifications:
Education/Specialized Knowledge/Professional Certifications:
High School Diploma or equivalent required
Undergraduate degree preferred or equivalent work experience required
General understanding of operating systems, computers, and application software
Salesforce Associate or Salesforce Certified Administrator Certificate required
Experience:
Minimum of 1-year application support experience and customer service experience
Previous experience with implementing new software and administrating systems preferred
Experience with source control (git) preferred
Skills:
Effective interpersonal communication, both written and verbal
Time management and task organization
Knowledge retention and documentation
Physical Requirements:
Regularly required to talk or hear; frequently is required to stand; walk; use hands to finger, handle or feel; and reach
with hands and arms
Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth
perception and ability to adjust focus
Lift/carry up to 25 pounds on occasion
Working Conditions:
Operation within a professional office environment
Routine usage of standard office equipment such as computers, phones, photocopiers and filing cabinets
Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, veteran status, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
Responsibilities:
Principal Duties and Responsibilities:
Support, maintain, document and implement Business Systems related to Software and Operations
Respond to and resolve open issues in the Tier 3 Help Desk queue
Ability to logically troubleshoot system and data issues, and write and execute ad-hoc SQL queries
Maintain excellent communication with project teams on deadlines and status, ensuring expectations are met
Review systems and identify areas to improve integration and streamline business processing, utilizing knowledge of
current and emerging technologies
Specific Duties and Responsibilities:
Create, maintain, and review documentation for all internal customizations, procedures, and training
Maintain Salesforce Environment Health using Salesforce Optimizer and Security Health Check
Maintain user accounts using roles for organization structure, and permission sets and profiles for security
Work with End Users to define problem points and create and document customizations based on needs
Maintain incoming tickets, and visibility of Salesforce Work via assorted planning tools
Communicate with end users about changes made to the Salesforce Environment
Global Responsibilities:
Regular attendance and physical presence at work is an essential function of this position
This job may require additional duties not listed above and the employee may be asked to perform those duties to meet
business needs
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