IT Support Specialist

Title: IT Support Specialist

Location: Midland, TX (Onsite Daily in 79705)

Duration: Contract-to-Hire

Work Requirements: US Citizen, GC Holders or Authorized to Work in the US.

 

Responsible for providing technical support to the IT end-users across all levels in the organization. The candidate must have excellent interpersonal skills and be able to earn the trust of people at all levels of the organization.

Responsibilities:

Ensure systems remain operational in compliance with oversight guidelines

Triage IT Service Desk requests and determine the appropriate action(s) to resolve

Evaluate, install, configure, and deploy IT hardware, applications, systems software, products, and/orenhancementstoexistingapplicationsthroughouttheenterprisefollowing approved processes

Maintaining records of currently deployed hardware and software within the enterprise

Analyze IT incident reports and service requests to identify trends

Translate business requirements into technical specifications

Provide timely communication and status to stakeholders & supervisors

Collaborate with analysts, developers, and business system owners to test new programs and applications

Collaborate with support analysts and technicians to modify existing processes or develop new processes to support user requirements

Collaborate with other IT functional groups to ensure support is available for custom applications, websites, and SharePoint

Liaise with network administrators and software developers to ensure a positive end-user experience

Work independently and proactively in a business environment

Troubleshoot independently and resolve certain levels of IT support issues

Develop and create documentation and support materials for curriculum and instruction technologies

Ensure Compliance Guidelines are followed

Experience and Education Qualifications:

Bachelor's degree preferred in computer science, business, finance, or equivalent major

3-5 years of experience working in a technical support role

Experience supporting a cloud-based Microsoft suite

Strong written and verbal communication skills

Experience working with Windows desktop environment

Experience working with Apple iOS, iPhone, iPad

Experience working with Android devices phones/tablets

Excellent judgment, general business knowledge, and problem-solving skills

Proven experience interacting effectively with executives, stakeholders, internal customers, and co-workers under stressful and demanding situations

Critical thinking skills with the ability to visualize the big picture or manage tactical detail as required

ITIL Certification (Foundation and Service Desk) a plus

 

Our benefits package includes:

Comprehensive medical benefits

Competitive pay, 401(k)

Retirement plan

…and much more!

 

About INSPYR Solutions:

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at (url removed).

 

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.