Information Systems - Network Operations Analyst I - Level 9 Network Operations Analyst I - Level 9

Job Description: Globally partnering with our Customers to deliver world class technical support for Finance Company infrastructures and applications, enabling growth, diversification and new business generation. Provide 24x7x365 technical operations support for Finance Company s global infrastructure; with focus on minimizing impact to Customers and internal users.

Must be able to:

" Monitor the infrastructure, and be a key stakeholder in Finance Company Incident and Change Management processes
" Regularly perform data analysis to determine Finance Company s performance and identify areas of improvement
" Execute Incident, Change, and Problem Management processes
" Perform effective vendor management techniques to ensure forward-progress managed Incidents
" Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected
" Conduct quarterly Release and patch rollout for European authorization system
" Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business

Requirements based on File Transfer function requirements

" Bachelor s Degree or equivalent work experience.
" Advanced knowledge of at least one of the following 5 areas in the OCC (UNIX, Mainframe, Production Control, Debit, Network)
" General understanding of the areas in the OCC (UNIX, Mainframe, Production Control, Debit, Network), and is a subject matter expert in one of the two fOCCus groups in the OCC (Transactions Processing, File Transfer). Along with a holistic understanding of how all the pieces of the OCC fit together.
" Basic Authorization concepts
" Project management
" ITIL Experience, with emphasis on Incident/Problem/Change Management
" Strong problem solving skills.
" Excellent written and verbal communication skills while multi-tasking in a fast paced environment
" Effective organization skills

" Mainframe console commands
" File failure monitoring, troubleshooting and customer support
" IBM Tivoli alarm monitoring/follow up
" Production Control IWS action on failed jobs
" Knowledge of JCL (Job Control Language) and action on failed jobs
" Putty and Cyberark knowledge for remote server access and troubleshooting